Holiday Complaints

Do you have a holiday complaint? For help and advice post in here.
Thomas Cook
2 Posts
An ATOL license ensures that the customers will be looked after in case acompany lets its customers down cancelling its holidays or leaves them stranded
overseas. It can provide full refunds or ensure people are able to finish their
holidays confident they will be able to return.ATOL cover means you are protected if you book a holiday with a singletravel firm that includes: flights and accommodation (including on a cruise),
or flights and car hire, or flights, accommodation and car hire.The ATOL scheme also applies whenyou book a package that includes UK domestic flights, your holiday involves at
least one flight to or from the UK (eg, a fly/cruise break where you travel out
by ship and fly home) or you book flights (including UK domestic flights) but
do not receive your tickets immediately. This is most common with charter
flights and can also apply to discounted scheduled flights, but does not apply
to holidays or flights booked direct with scheduled airlines or with airline
ticket agents. More information can be found here:
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