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Brixham Holiday Park

3 of 3 hotels in Brixham

2 out of 5 from 1 review
3 stars
Fishcombe Road, Brixham, Devon, TQ5 8RB
Set on the spectacular English Riviera coast Brixham Holiday Park is a true family escape by the sea. Relax in the beautiful surrounds of the family-owned South Devon holiday park, which is just 150 yards from the beach.

1 Review

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Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
Disgusting treatment of a long standing customer!
5 years ago
Where do I begin, this is a difficult review to write.The reason being is this was my 15th visit to the Brixham Holiday and I had a great time as usual, the people are friendly, the site is small and could probably do with an upgrade but I just love the place, the location everything.

I stayed in a kittiwake last October 2016, my third visit of the year. Jump forward to February 2017 and I decided to book up for Easter after they wrote to me calling me a valued customer with their offers for the year. A lovely lady called Fiona took my booking and I thought that was that. Imagine my surprise when the next day the inept Manager Margaret emailed me to say my booking had been cancelled because I had allegedly broken the bed settee beyond repair (later downgraded to a small stain on the mattress) and I was banned from using the site ever again, I felt like a naughty school boy. This was a false accusation because if I had dropped something on it I would have just gone to the reception, explained and apologised. I would like to point out at this stage I had not had a single problem with my previous 14 visits over nearly ten years and the thousands of pounds I had spent there and all the people I had recommended this site to. I was so annoyed because in the main bedroom there was damp, the bathroom had no extractor fan which caused it to fill with condensation all over the walls and even the floor, my mother who was disabled nearly slipped as there was no mat on the floor when you got out of the shower. We had to use a spare sheet as a mat. I could have complained but I gave them the benefit of doubt, which they should have done to me.

What angered me the most was that Margaret lady did not think at the time of discovery of the alleged stained mattress to supply any evidence to claim payment of the damage as clearly stated in their terms and conditions (point 3). I would then have had a chance to defend myself. No she treated me with contempt and not the person who had showed years of loyalty to this site. I tried to reason with her through email and to resolve this matter with common sense, but she did not give a toss. I am glad that a small company which has lots of competition in the area can just turn away loyal customers. It's the repeat customers that keep them in business.

I mention all this because if you are a loyal customer to the BRIXHAM HOLIDAY PARK you can forget any loyalty when you require it.

I look forward to her response, which will be all lies!
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