2 Reviews
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8 years ago
We booked 4 nights in April ahead of my wife starting some medical treatments. The internal public areas are pleasant but the external areas and especially the balcony that we had, were shabby and in need of essential maintenance.
However, there is a fundamental problem with room and hotel security. Early Saturday evening, we went to the pool. On our return (50 minutes later), we had been burgled. Doors are locked by traditional keys, which someone used to enter the room to steal £1,200 of jewellery, cash & phone. The Police could do nothing but highlighted that only reception and the pool area have CCTV. When we initially reported the matter to the General Manager, he was reluctant to call the Police and said "these things happen".
We have subsequently exchanged correspondence. We wrote to the owner, Keith Richardson but only got a response from the very same general manager (two weeks later) who said there was no evidence of negligence by the hotel.
At dinner that evening, and without notice, all the hotel guests were decanted to the dim, dark and cramped internal function room, in order to accommodate a wedding reception of c. 50 guests which I would suggest was less than the number of paying guests.
It all smacks of a disregard for the guest and apathy about the quality of management of the hotel.
However, there is a fundamental problem with room and hotel security. Early Saturday evening, we went to the pool. On our return (50 minutes later), we had been burgled. Doors are locked by traditional keys, which someone used to enter the room to steal £1,200 of jewellery, cash & phone. The Police could do nothing but highlighted that only reception and the pool area have CCTV. When we initially reported the matter to the General Manager, he was reluctant to call the Police and said "these things happen".
We have subsequently exchanged correspondence. We wrote to the owner, Keith Richardson but only got a response from the very same general manager (two weeks later) who said there was no evidence of negligence by the hotel.
At dinner that evening, and without notice, all the hotel guests were decanted to the dim, dark and cramped internal function room, in order to accommodate a wedding reception of c. 50 guests which I would suggest was less than the number of paying guests.
It all smacks of a disregard for the guest and apathy about the quality of management of the hotel.
Travel operator: Booked Direct
13 years 2 months ago
This is a superb hotel. From the moment we arrived we felt very much at ease. It was a few steps from the train and so very convenient. The food was extremely good and plentiful. The bedroom was lovely and the on suite was fabulous. It is a short walk from the centre of Torquay but it was on the sea front and we enjoyed the views etc.
All in all, we can't wait to go back and this hotel deserves the 4* rating.
All in all, we can't wait to go back and this hotel deserves the 4* rating.
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