The room, the staff we met, the grounds and the overall atmosphere were all we would wish for but the hotel was badly let down by the restaurant:
We were both looking forward to dining in their open-air section overlooking the sea. However our first meal was spoilt by the unwelcome and persistant attention of up to half a dozen wasps - something other guests (and the waiters) assured us was the norm - and an island-wide problem the latter informed us! Thereafter we dined inside, and were bothered by the beasts only occasionally.
Our main disappointment was the unimaginative range, and lacklustre presentation of the food. The menus looked as if the restaurant was suffering from end-of-season fatigue. Where was the creative flair in dish presentation? Why did one have to dine soon after opening time in order not to miss those dishes which were proving the most popular?
Having said this we were well pleased by the size and comfort of our 'superior, sea-view' room and by the quietness of both hotel and grounds.
The staff we met from chambermaids 'upwards' were uniformly welcoming, pleasant, helpful and friendly. Wanting a restful week, the relative isolation of Marbella, its closeness to the sea and the absence of noise inside and outside the hotel (especialy round the three pools) was a distinct pleasure.
Overall, we both adjudge Marbella as a clear 4* resort ... but with the restaurant warrenting no higher than an indifferent 3*.
Max & Edith Carpenter
Travel operator: thomas cook
We stayed All inclusive & perhaps expected too much, from previous experiences in other hotels we've visited- as this hotel only half heartedly attempts to cater for holidaymakers that choose this type of package deal.
Unfortunately we felt a little "herded into the corner" as the hotel only offered its "free-all in" deal at one bar area at the ground level of the hotel & food from one restaurant.
As described by fellow visitors, the hotel is on many levels so expect a traipse backwards n forwards with the freebies or pay as we did...so bring yr wallet along for drinks, or roller boots !!
The hotel itself was beautiful, very spacious & decorated to a high standard inside and the gardens were a credit to the grounds people.
My comments about the inclusive "exclusions" should only be taken as a small part about our overall experience here as the setting provides a lovely backdrop for a romantic breakaway.
Travel operator: independent
No show cooking. The hotel was spotless and views to die for from every angle of the hotel was a view of ocean,and lovely scenery.
Location was quiet,a couple of tavernas at the bottom of the hotels very very steep hill. If you've not got toned calf muscles before your hols you certainly will have after. Definatly not a place for pushchairs or wheelchairs.
Drinks are very very expensive,heard lots of people say the same,At the bottom of the hill are a couple of cheap shops that sell everthing you need.They are helpful and friendly, and the travernas are also half the price of the hotel.
Entertainment is very good,infact its the best weve come across in the last few years.Not everyones choice im sure but it certainly got the people watching.
If you wanted a lively resort then only five minutes in a taxi to the next resort Moratika was a busier place,costing just 7 euros to get there.
Pool lovely,beach fantastic,would of preferred more space around the pool when it was busy,but you could escape to the beach.
Nice hotel but would only put it as a 4 * not 5*
Travel operator: airtours prestige
Travel operator: independant
Pool was excellent, and even though sea water was a delight to swim in (just don't swallow the water). Once again very very clean.
I was a bit put out re the cost of drinks, because even though 5 star, I felt the hotel was taking the micky at 15 euros for a G&T and small glass of beer.
My other concern was that to extend my room hire beyond 12 noon on our last day, through to 6pm, the hotel wanted 99 euros. (At least Dick Turpin wore a mask),
Only other critiscsm was the unbelievably steep hill up to the hotel, but to be fair we were warned of this in advance.
Travel operator: Med Hotels
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