The few good highlights are location – less than 100yds to local tavernas, shops and bus stop (9km to Rithymna) and lovely beach front situation. Excellent food with large selection of buffet food. Men are required to wear long trousers to the restaurant in the evenings.
The hotel spotlessly clean and surrounding gardens well maintained. ALL the staff are very friendly and helpful.
Unfortunately the following points are not so good:
The air conditioning – or rather the lack of it – is obvious throughout the whole hotel itself and especially the rooms. The units just circulate existing warm air and despite complaints nothing was resolved. It would be appear the air conditioning is old – like some areas of the hotel – and desperately needs replacing if it wishes to continue attracting 5* customers, especially its rich Russian clientele.
You would expect the price of hotel drinks to be expensive but they are extortionate at more than twice the price of those in the local tavernas - for example Hotel cocktails 9 Euros Taverna cocktails 4 Euros.
The rooms are a good size with excellent en-suite facilities but the décor and furnishings are ‘tired’ and needs updating – along with their beach and room towels.
Spotlessly clean pools but be aware only a small area in the large saltwater lagoon pool is less than 1.2 metres deep – consequently this area is full of children. There are two other freshwater pools – one pool starts at 1.4 metres deep so not really child-friendly and the other one starts at 1 metre deep but shelves rapidly to 1.6 metres. Only aware of one toddler pool. Never a shortage of sunbeds.
Entertainment is very limited. A trio play in the external lobby area a couple of nights a week and the main evening entertainment (Greek and Brazilian dancers) happens 3 nights a week in the on-site Taverna. There is an additional charge of 35 Euros each if you wish to eat there (very expensive BBQ!) – something I think the Thomson Rep should have highlighted at their Welcome meeting.
Would not really consider ever returning to this hotel.
Travel operator: Thomson
Beach is lovely with very well qualified guy running watersports but very expensive. 35 euros to ski 50 for jetski and 60 for parasailing....
Pools are also fab, we never had a problem getting a sunbed. We chose the pool that overlooks the beach, this one is not salt water and is so relaxing...
My 12yr old son could probably of done with a few more things to occupy him. There is a pool table but the room where the team that runs things for the kids was nearly always locked with no staff. I dont know if this gets any better in July /Aug.
Tennis courts and coach is fab, free to hotel guests.
Location was ok bit of a main road that its on and strip of restaurants shops is an ugly looking road.
There is one huge criticism that I do have of this Hotel and that is the air con or lack fo it.The hotel decides when they will put it on and we had 35 deg most days we were there yet the only time it was on was between 2-4pm.The time when no-one is in there room.Many many people complained that it was unbearable at night (which it was) but the hotel just handed out fans and said it was the manager who made the air con decisions.
I think this will be a big problem for this Hotel soon if they dont review this problem and update the very old air-con.When it is on it really isnt very cold.The hotel is full of very wealthy Russians who I think will stop coming if they dont sort this problem out.
This is a 5 star hotel, service,food and suroundings.
But with a no star for its air-conditioning.
We had a great holiday and would go back without doubt if they sorted the air-con out...
Travel operator: Thompson
Travel operator: Thomsons
Travel operator: Thomson
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