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Mandarin Oriental Hotel

1 of 15 hotels in Kuala Lumpur

5 out of 5 from 2 reviews
5 stars
Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
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2 Reviews

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Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
14 years 5 months ago
Other than a slight room allocation mistake on check in (which was instantly sorted out with many apologies) the service at this hotel was excellent and never fell prey to the small quirks in service that even the top hotels in KL seem to have. The hotel even sorted out tickets at the time of our choice for the Twin Towers.

The rooms on the 21 floor had excellent views of the park and surrounding areas, the only downside to the rooms is as mentioned in the other review the weird bathroom door arrangement which is not the most private if you have visitors.

The food in this hotel both in presentation and quality was by far the best hotel food I have experienced in KL (the breakfast had amazing choice and a bonus that it was a free booking offer).

The cost of the food seemed to be around the same price as the other KL hotels and not the higher price I expected from a hotel of such status.
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Travel operator: thmascook signature holidays

Recommended
16 years ago
Me and my husband stayed at this hotel for 3 nights on bed and breakfast basis. After arrival the staff took our suitcases, accompanied us to the reception, the check-in was no problem.

Our room was on the 16th floor overlooking the swimmingpool - it was very nicely decorated. The bathroom was a good size - I know that some people with children did not like the 'door' between the bathroom and the bedroom (you cannot lock the door, it just swings in and out). I personally thought that it looked lovely - but there was just my husband and me.

For the first day I would give them 5 stars for everything.
On the second night we were woken up at 2.45 AM by some shouting in the hallway. Some poeople (who did not stay at this hotel) were forcing entry to one of the rooms - we quite did not understand what was happening - we heard them shouting 'let us in, don't worry, it will be OK..' and another person was telling them that he can not do that... - it was going on for about 5 minutes - VERY loud shouting. Then we heard one of the other guests from this hotel opening his door and telling them, that he will call police. They just laughed at him and told him to do it. So my husband went to the reception, and asked for security to be send up - he told me afterwards that there was nobody by the main entrance (no security or anybody) only one girl in reception. It took 10 MINUTES for anybody to come up - by then the shouting people left! Meanwhile my husband managed to go back upstairs, be with me in the room, then go back down to reception - because nobody was coming up, it was then, when he saw the people leaving... and when he was back in reception, then the security was coming up! He told them they were too late but they went to the 16th floor anyway. I would expect from 5* hotel to look after their guests better - not to wait 10 minutes for security!

On our last morning, while having breakfast, we were asked if we want fruit juice. My husband had orange juice, I asked for apple juice. Only after checking out we found out that we were charged for my apple juice - RM20! I told them that we had breakfast included in our stay - but I was told that apple juice is not included. So - if you do not want to have to pay 20 riggitts for fruit juice - have orange juice - that one is included. The breakfast was very good. There was so much choice from bread and sweet cakes to fruit, meats, cheeses, cooked food... basically huge choice of everything.

If I was going to KL again, I might stay at this hotel again. It is in very good location, next to the Petronas Towers and Suria shopping centre. The building is beautiful, the rooms are very nice and clean, every day you get 2 bottles of water and fruit in your room... there is loads of things nice about this hotel.
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Travel operator: Malaysia Experience

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