18 Reviews
Traveller Rating
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Excellent6
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Very Good2
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Good5
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Average5
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
16 years 11 months ago
5 stars!!! I dont think so !
The buildings and pools may rate this high but the service is below standard, the food is warm, dry rubbish.
The location is nice but so remote you need a car or travel on local transport.
Entertainment-- there was none boring boring boring.
Still if you like quiet this is the place for you its like a tomb!
The buildings and pools may rate this high but the service is below standard, the food is warm, dry rubbish.
The location is nice but so remote you need a car or travel on local transport.
Entertainment-- there was none boring boring boring.
Still if you like quiet this is the place for you its like a tomb!
Travel operator: lone traveller
17 years 4 months ago
We stayed here between Christmas and New Year. The rooms were large and very comfortable ,with all you would expect from a hotel of this rating.
The food was wonderful!! Great choice of very high quality , both at breakfast and dinner.
You will need transport , as the hotel is a little off the beaten track. We hired a car so no problem!
The plus side to the location is the pretty beach, right below hotel.
Would stay here again without any doubt.
The food was wonderful!! Great choice of very high quality , both at breakfast and dinner.
You will need transport , as the hotel is a little off the beaten track. We hired a car so no problem!
The plus side to the location is the pretty beach, right below hotel.
Would stay here again without any doubt.
Travel operator: independent
Recommended
17 years 6 months ago
Quite simply, this is the best hotel we have ever stayed in. It is superb in every way.
The breakfast is something to be seen, fantastic choice and very well presented. The hotel was fully completed and built to a superb standard. We had a sea facing suite which was very large. I would visit this hotel again without a second thought. Brilliant.
The breakfast is something to be seen, fantastic choice and very well presented. The hotel was fully completed and built to a superb standard. We had a sea facing suite which was very large. I would visit this hotel again without a second thought. Brilliant.
Travel operator: Expedia
Recommended
17 years 7 months ago
They haven't quite got the customer service right with this one, infact it is extremely poor and certainly not what you would expect from a 5 star. The hotel is nice enough but the food was poor, bar and waiter service akin to the Caribbean and overall levels of attentiveness low.
In short the building is probably 5 star but nothing else is. If you are expecting a 5 star experience don't stay here !
In short the building is probably 5 star but nothing else is. If you are expecting a 5 star experience don't stay here !
Travel operator: First Choice
17 years 11 months ago
This is a 5 star hotel with 2 star service. The only criteria of your holiday is to be persuaded into buying a 40 year timeshare - beware!!!
Travel operator: Island Residence Club
18 years 3 months ago
The Hotel has now been completed but there are plans to build a golf course and associated facilities right next door. They were in the process of repairing some serious water leakage problems which required the terrace to be pulled up outside as this was overlying the lower levels where the dining area was situated.
The facility we had was the timeshare apartments in a separate block. The walk from this block to the main hotel reception and dining, bar area was a trek!
The hotel was located a long way out of town although there is a bus service now.
It is a good idea to book a sea view room as the other side is just scrub land but will be the golf course. It also faces North so no sun.
The food was excellent.
There was no entertainment but this was off season.The spa treatments were open.
The staff were very good however we asked for a couple of things from reception which never turned up.
The facility we had was the timeshare apartments in a separate block. The walk from this block to the main hotel reception and dining, bar area was a trek!
The hotel was located a long way out of town although there is a bus service now.
It is a good idea to book a sea view room as the other side is just scrub land but will be the golf course. It also faces North so no sun.
The food was excellent.
There was no entertainment but this was off season.The spa treatments were open.
The staff were very good however we asked for a couple of things from reception which never turned up.
Travel operator: Island Residence Club
Recommended
18 years 6 months ago
As far as the hotel it was not completed and the Island Residence failed to inform me of this prior to our arrival.
However I must say that the staff of the hotel were very good and the food was of 1st class standard.
The views from the hotel were great and the pools were also great. The entertainment was limited due to the fact that the complex was not ccomplete.
However I must say that the staff of the hotel were very good and the food was of 1st class standard.
The views from the hotel were great and the pools were also great. The entertainment was limited due to the fact that the complex was not ccomplete.
Travel operator: Malta Bargains
Recommended
18 years 7 months ago
We were members of the Islands Residence Club and receved a phone call the night before we left to say we had been upgraded (H/B).
The maltese staff where very polite,The hotel location is bad (we had to hire a car)On entertainment there was a piano player in the bar adjaicent to the restaurant, but there where no toilet facilities, it was a long walk up the stairs and across the reception area (not very good if you are disabled).
No problem with the food. Cleanliness I was bitten very badly on my feet and hands only when we were in the room (from past experience this was caused by fleas do to building materials sand/cemen)being carried into the room and getting into bedding),as the hotel was only partly finished and there was a lot of work going on (which we where not told about).
Because we had hired a car we wanted to make full use of it but where told an appointment had been made for us to have a guided tour. We made a appointment with the rep for Islands Residence Club who phoned us and asked could we see her at 5pm instead of 6pm on the 15th we said ok, she neither turned up or phoned to cancel.
The maltese staff where very polite,The hotel location is bad (we had to hire a car)On entertainment there was a piano player in the bar adjaicent to the restaurant, but there where no toilet facilities, it was a long walk up the stairs and across the reception area (not very good if you are disabled).
No problem with the food. Cleanliness I was bitten very badly on my feet and hands only when we were in the room (from past experience this was caused by fleas do to building materials sand/cemen)being carried into the room and getting into bedding),as the hotel was only partly finished and there was a lot of work going on (which we where not told about).
Because we had hired a car we wanted to make full use of it but where told an appointment had been made for us to have a guided tour. We made a appointment with the rep for Islands Residence Club who phoned us and asked could we see her at 5pm instead of 6pm on the 15th we said ok, she neither turned up or phoned to cancel.
Travel operator: Air Malta
Recommended
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