The food was lovely but I imagine could be quite repetitive after a few days. It was always hot and always fresh. If I came with my family, I honestly don’t think that my child would have a problem as there was always something that they would eat (my only gripe was that the restaurant was like a sauna and made eating unbearable at times).
The rooms were cleaned each day we were there - beds made, fresh towels (when needed) and swept through. When we asked for an extension on our room (due to a late flight) this was no problem and the fee was small.
The staff (maids, bar staff, reception) were brilliant and were very approachable and friendly. The hotel entertainment wasn’t brilliant though. A kids "mini disco" followed by bingo and then whatever the "main" show is. During the time we were there, the main attraction was a snake!
Despite the above though, I would definitely recommend this hotel for the food and quality of room but if you are looking for complete entertainment for adults and children then this would not suit. Younger children yes, but older children would get bored very easily.
I would visit again with my family knowing that the main points of a holiday for me would be ticked but as a group of friends and a family with older children, I would say no way, the hotel is too quiet.
Travel operator: Icelolly.com
Dining room only small and expect delays on the odd occasion if you time it wrong. Staff all very friendly and helpful. Food is good, we where more than happy and found plenty to eat. Meals usually consist of chips, fish fingers, nuggets and pasta for the kids, plenty of salad choice, and always a fish, chicken and meat dish to choose from. For pudding the usual cakes, ice-cream tubs and fruit. Snacks throughout the day are always the same salad, chips, burgers and sausages. Drinks from the bar is a pain, only two per person especially if your wife and daughter don't like going to the bar so be prepared for several trips.
Entertainment: the usual kids disco followed by bingo then a show, or the reps put on their own shows, a good opportunity to escape into town.
Hotel is in a quiet location approximately 10 minutes walk to the centre and a further 10 minutes to the beach. Sun beds are unlocked at 9am and yes people actually start queuing from 7.45am around the pool.
Over all a good hotel and most importantly would I go again, yes.
The pros were that towels replaced daily, sheets every few days. There was a spacious reception area with plenty of seating. There was a locked room available to place luggage in on last day.
Food choice and quality very good, microwave available if needed. Self-serve cold water, soft drinks, wine and beer available during mealtimes and all day on island, then served by waiters at other times. Food replenished regularly and on request to staff. Table cloths replaced each time table used. Large amount of outdoor seating/tables, with good proportion under shade.
Two internet connected PC's available at small charge.
Hotel about 10/15 mins easy stroll to main shops/bars on strip. Second pool and snackbar on island in centre of lake is in attractive setting and very quiet and slightly cooler. Rooms reasonably spacious all with twin beds - pushed together for doubles.
Sunbeds locked up until 9am (main pool) 10am (island) so no reserving with towels. Plenty of area to sunbathe. Discussions with other guests and from own experience staff seemed to respond very quickly and positively to all complaints/requests
On the downside, the air conditioning can struggle when the temperature is very high. Beds and pillows rather uncomfortable (ask for more pillows at reception if needed).
Depending on mix of guests, can struggle for sunbeds and umbrellas even on island. Mix seems to change regularly though - had problems in first few days when all beds gone in 5 mins, but afterwards beds still available after 1 hour. Both pools rather too small for size of hotel.
Hotel entertainment a little amateurish at times with some involving guest participation (always some prepared to have a go – which was very funny) Bingo practically every night for 1 hour but it seemed to go down well with many guests so I may be in minority there.
Overall a good hotel and would recommend to friends and family as a good budget choice.
The food was no more repetitive than any other 3 star all inclusive hotel, but everything we had, we enjoyed. None of the drinks were watered down.
The room was the same as any other 3 star, and was cleaned every day, towels were changed 6 days out of 7.
The pool area is not really big enough for the hotel and there was always a shortage of sunbeds, and the usual reserving of sunbeds, meaning they were unoccupied for half the day.
I don't know what it was about the entertainment team, but I've never seen so many people involved in the activites. The evening entertainment was pretty good most nights. What seems to be the norm these days is for the entertainment staff dance and mime to a musical like Greese etc, which isn't my cup of tea. But this isn't a criticism of the entertainment staff, they were absolutely brillaint, just doing what they're told.
The shops are about 5 minutes walk and the beach 15 mins, or take the hotel's free minibus.
Reception staff were really helpful. If you see a big queue at the bar, don't worry, it goes down quickly. Resteraunt staff were constantly clearing empty plates and clearing the tables as soon as people left.
Travel operator: Thomas Cook
The hotel was very clean, friendly and situated in a nice location. The rooms were cleaned daily and towels changed every day. We had a lovely view from both our rooms and they were comfortable to sleep in.
The entertainment staff made the holiday and my daughter looked forward to going to the children’s club and mini disco. Only complaint was unfortunately due to a complaint from another traveller about not having enough Spanish speaking reps one of the entertainment staff had to move to another hotel which was a real shame as he worked very hard and the kids and adults loved him. The other entertainment staff all got on very well with him and they will miss him loads. There was a different show every night and if mini disco wasn’t on they had an animal show for the kids so there was always something on for them. Bingo every night which was great fun even if you didn't win.
Sunbeds were reserved very early in the morning around the main pool but the island opened later so you could nearly always get one over there. This was a lovely island, great pool and had its on self-service snack bar and drinks bar.
Could walk easily into town and the beach though we didn’t go to the beach we walked down and took about 20 minutes but there is a free bus that runs.
Would recommend this hotel and wouldn't hesitate returning in the future.
The food was good and we always managed to find something to have. They have a childrens part of the buffett so they can always get chicken nuggets, chips, beans, raviolli, fish ect. They had past everyday but this suited me beacause as a fussy vegetarian it meant I could always have something.
Teh hotel is in an excellent location. It is quiet and peaceful but yet only 5 mins walk into the centre and about 10-15 mins walk from the beach. They do provide a free bus service to the beach that runs all day. It has it's own orivate island that has a snack bar and pool. This was lovely and quiet and plenty of room to sunbathe.
The hotel staff work really hard and always seem to be on duty. Never had to wait long at the bar and even when there was queue it went down really quickly. The cleaners were really friendly and the reception staff were great and helped with anything you needed.
The entertainment team were fantastic. They offered entertainment, morning, afternoon and evening and they put on some great shows. My children loved them and me and my Husband thought they were the best entertainment team we have had in an hotel.
The pool seemed quite small when we arrived but it was never a problem and didn't getovercrowded as people also used the island pool. They sunbed area was very spacious and we never had any trouble getting a bed or a space and I do no go down early to reserve one as I think it is silly so was surprised when after breakfast we still managed to get a bed. There are not many umbrellas but plenty of shaded areas under the trees.
We would definetely visit this hotel again and would recommend it. We had a great holiday.
Travel operator: Thompson
Travel operator: direct holidays
the pool was very small fof the tiny ones.The hotel was not that far away from beach but further back than the rest of the hotels.Over all value for money and very spotlessly clean
Travel operator: thomas cook
The main pool quite small and boystrous but the pool on the island was perfecy for us with a 2 year old as was small and not crowded due to there being selective number of sunbeds available.the island opens at 10am and we would queue up from 9.45 and got sunbeds right next to pool no problem.
The food was really varied, although towards the end were fed up and went out for a few meals, but this would be the same in any case going to the same restraunt for 2 weeks.The all inclusive drinks were brilliant, proper san miguel and brand name juices.
The entertainment was outstanding. the team work so hard to provide varied entertainment for everyone. kids shows everynight at half 8, bingo evry night at 9.30 (this was a culture shock for a young family with the shouts of quack quack to 22, but very funny) and then a 2 week rotation of evening shows at 10pm. in 2 weeks there was a different show every night.
All in all for the money we paid this hotel it was far better than we had expected. i would go back again and advise anyone looking for a cheap all inclusive holiday to go here, its no 5 star, al la carte hotel but really good fun family holiday resort.
Travel operator: Independant
The negatives - the pool area is far too small and other holidaymakers were up at 7.30 am reserving sunbeds so in a full week we never got a sunbed or a swim at the hotel. We had to go to a local pool bar to swim which was disappointing.
I was ready for home after a week it is definately not a chilled out relaxing holiday there are children running wild everywhere, jumping on the sofas and it is noisy too all the time. This is not the hotels fault just inconsiderate holiday makers who do not mind what their children get up too. We have four children but would never let them behave as the majority of the children were.
There were some elderly guests at the hotel and I felt sorry for them definately a family hotel.
Everybody has different views do not be put off visiting this hotel, the week I went may have been exceptionally busy, afterall it was August.
Travel operator: First Choice
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