37 Reviews
Traveller Rating
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Excellent5
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Very Good19
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Good11
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Average2
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
18 years 9 months ago
Just arrived back with my mother and two kids aged 8 & 7 and have never been so tired! We arrived at the Aquasol FAMILY Hotel apartments after it was recommended to me by in-laws who had stayed there with friends in May this year and was ensured that this was a clean, well run, entertaining, family hotel!!!
I think they must have gave me the wrong details or they are suffering from dementia!! I had requested a low floor apartment due to my mother suffering from asthma, and was ensured that this wasn"t going to be a problem,but just to make sure I e-mailed them direct and phoned 2 days before arrival and was promised a low floor! 5 flights of stairs is not in my opinion low floor! As we arrived at 2am we accepted, on the grounds that we would be requesting a move the following morning, this proved to be a fruitless exercise, not to worry we thought let's get a good nights sleep but oh no! Sleep was not on the agenda due to the fact that this family hotel was 90% full of 18-30s!! Sleeping during the day banging shouting and fighting and partying during the night. Out of the 150 or so apartments there was only 9 children and 2 of them were mine! 3 times the police were called in but with only one security guard/shop assistant on call to handle any complaints this was no surprise!
The maid service was non existent after 5 days of sleeping on the same sheets in the height of summer I had to ask for room service! I would like to add at this point that the sheets and towels were only changed once in our 10 day stay and that was on my request!
The entertainment was quite good but was only attended by the guests with kids {all 11 of us}.
On that note I will sign off and hope that anyone with kids reads this before they book this hostal!!
I think they must have gave me the wrong details or they are suffering from dementia!! I had requested a low floor apartment due to my mother suffering from asthma, and was ensured that this wasn"t going to be a problem,but just to make sure I e-mailed them direct and phoned 2 days before arrival and was promised a low floor! 5 flights of stairs is not in my opinion low floor! As we arrived at 2am we accepted, on the grounds that we would be requesting a move the following morning, this proved to be a fruitless exercise, not to worry we thought let's get a good nights sleep but oh no! Sleep was not on the agenda due to the fact that this family hotel was 90% full of 18-30s!! Sleeping during the day banging shouting and fighting and partying during the night. Out of the 150 or so apartments there was only 9 children and 2 of them were mine! 3 times the police were called in but with only one security guard/shop assistant on call to handle any complaints this was no surprise!
The maid service was non existent after 5 days of sleeping on the same sheets in the height of summer I had to ask for room service! I would like to add at this point that the sheets and towels were only changed once in our 10 day stay and that was on my request!
The entertainment was quite good but was only attended by the guests with kids {all 11 of us}.
On that note I will sign off and hope that anyone with kids reads this before they book this hostal!!
Travel operator: direct booking
18 years 9 months ago
We were a group of 19 lassies on hen party and we found this hotel to be clean,friendly and suitable for what we wanted.
The pool area is nice and there is always plenty of sunbeds, even in afternoon.We didnt eat alot there as we tended to venture out but some of the snacks were ok,and the staff were really nice.Could have done with the maids changing towels more often and bringing more toilet roll as we kept running out!!
The location of the hotel isnt far from Magaluf but we always got taxis which cost about 3euros. Overall I would return to this hotel as a group but not as a family
The pool area is nice and there is always plenty of sunbeds, even in afternoon.We didnt eat alot there as we tended to venture out but some of the snacks were ok,and the staff were really nice.Could have done with the maids changing towels more often and bringing more toilet roll as we kept running out!!
The location of the hotel isnt far from Magaluf but we always got taxis which cost about 3euros. Overall I would return to this hotel as a group but not as a family
Travel operator: coop travel
Recommended
18 years 9 months ago
Had a great time, fantastic food, and friendly staff. Very clean hotel, and delicious food severed.
We will be returning again without a doubt.
Had a great holiday and the pool was so clean & refreshing after a long bake in the sun.
Try it for yourself.
We will be returning again without a doubt.
Had a great holiday and the pool was so clean & refreshing after a long bake in the sun.
Try it for yourself.
Travel operator: Thomas Cook
Recommended
18 years 9 months ago
Our holiday was between 25thjuly-2nd august got into our room at about 1pm, was at the back of the apartment blocks (block m)a bit of traffic noise but not too bad.
Entertainment was okay kids went to kids club. A couple of times I got woken by people talking outside our apartment but the security quard moved them on,I do think that Thomas Cook should advertise this as a mainly family hotel because there were quite a lot of same sex young groups but luckily there was never any trouble.
By the time I left a lot of families were there. also a lot of people were leaving their towels on the sun loungers and going out all day this only started happening in the 5th day of our holiday thank god!! so be warned if you go in the kids 6 week holiday go the day after they break up and you should be ok not too packed.
I would definitley go back. Booked flights with BMI from Heathrow and accommodation with Broadwaytravel but will book direct with hotel next time as it was cheaper.
Entertainment was okay kids went to kids club. A couple of times I got woken by people talking outside our apartment but the security quard moved them on,I do think that Thomas Cook should advertise this as a mainly family hotel because there were quite a lot of same sex young groups but luckily there was never any trouble.
By the time I left a lot of families were there. also a lot of people were leaving their towels on the sun loungers and going out all day this only started happening in the 5th day of our holiday thank god!! so be warned if you go in the kids 6 week holiday go the day after they break up and you should be ok not too packed.
I would definitley go back. Booked flights with BMI from Heathrow and accommodation with Broadwaytravel but will book direct with hotel next time as it was cheaper.
Travel operator: BMI&Broadwaytravel
Recommended
18 years 10 months ago
Apartments
Got exactly what we asked for, an apt. facing the pool, one up. No complaints about the apt.(other than having to wait till 2.00pm to get the keys), it was very clean, a good size and actually had a 4 ring cooker with an oven should you wish to cook.
Towels were changed every other day and if you wanted sheets changed you only had to ask at reception. Some ants, reported it to reception at night time who sent up a spray which didn
Got exactly what we asked for, an apt. facing the pool, one up. No complaints about the apt.(other than having to wait till 2.00pm to get the keys), it was very clean, a good size and actually had a 4 ring cooker with an oven should you wish to cook.
Towels were changed every other day and if you wanted sheets changed you only had to ask at reception. Some ants, reported it to reception at night time who sent up a spray which didn
Travel operator: Thomas Cook
Recommended
18 years 10 months ago
We took my parents on holiday with us this year. And they gave us a 4th floor apartment, there is no lifts but around 300 or so steps to climb. Needless to say you couldn
Travel operator: thomas cook
18 years 10 months ago
This hotel was wonderful, we arrived and were taken to our rooms which were next to each other that were great, they we cleaned every other day and the beds were made for us.
When you are on holiday you really can't be bothered to tidy up after your self so its great that that gets done for you. Beware of the security guard, we named him Pedro he comes around knocking on doors and telling you to be quiet, he also kicked some boys out of the hotel because they jumped in to the pool naked that was funny ????
When you are on holiday you really can't be bothered to tidy up after your self so its great that that gets done for you. Beware of the security guard, we named him Pedro he comes around knocking on doors and telling you to be quiet, he also kicked some boys out of the hotel because they jumped in to the pool naked that was funny ????
Travel operator: THOMAS COOK
Recommended
18 years 10 months ago
Hotel was megga clean, beds got changed every other day and the staff were amazing. You can hire a fan from reception for the holiday which you should do as it can become very sticky in the rooms, but if you go to a hot country that needs to be expected.
Don't know what the entertainment was like didn't really stay in the hotel much.
The hotel is on the main road and is a short walk away from the centre of Magaluf which is were you need to go during your holiday.
Don't know what the entertainment was like didn't really stay in the hotel much.
The hotel is on the main road and is a short walk away from the centre of Magaluf which is were you need to go during your holiday.
Travel operator: Thomas Cook
Recommended
19 years ago
Just had a brilliant 2 weeks at the Aquasol, our room was very clean.
When we first arrived in our room the door to the patio would not lock, within 10 mins of reporting it it was fixed, had a ground floor room right by the kids play area which was perfect as i have 2 kids, 3 & 6. The Thomas Cook reps were ok, the kids club reps were a laugh, but what made the holiday was the hotels own enternainers, Yvonne and Andy. They was brilliant, always smiling and playing with the kids.
The hotel had some really good shows on. This is our 2nd visit, on our first the food in the hotel was really bad, but this time we never had a single problem with it, we met up with a couple more families and had a good laugh.
We spent most of the 2 weeks in the pool playing water volleyball or water football, even got Andy to get in, had a good laugh throwing the reps in the pool which they had a laugh about too.
I would highly recommend this hotel to anyone.
We are looking at going back again next year but booking direct through the hotel, worked out prices and it will work out around
When we first arrived in our room the door to the patio would not lock, within 10 mins of reporting it it was fixed, had a ground floor room right by the kids play area which was perfect as i have 2 kids, 3 & 6. The Thomas Cook reps were ok, the kids club reps were a laugh, but what made the holiday was the hotels own enternainers, Yvonne and Andy. They was brilliant, always smiling and playing with the kids.
The hotel had some really good shows on. This is our 2nd visit, on our first the food in the hotel was really bad, but this time we never had a single problem with it, we met up with a couple more families and had a good laugh.
We spent most of the 2 weeks in the pool playing water volleyball or water football, even got Andy to get in, had a good laugh throwing the reps in the pool which they had a laugh about too.
I would highly recommend this hotel to anyone.
We are looking at going back again next year but booking direct through the hotel, worked out prices and it will work out around
Travel operator: Thomas Cook
Recommended
19 years ago
When my friend and I went on holiday to Palma we were dreading self catering accomodation, but where surprisingly pleased at the apartment we got when we stayed at the aquasol it felt massive for just us two but were very grateful for all the space.
I was very glad to see that the room was always clean and not a cockroach or ant in sight.
The location though a slight walk to the main strip is 5 seconds from the beach which is excellent for the day time.
The hotel staff in the aqualsol are very friendly and very helpful though I didnt get to spend alot of time at the hotel entertainment it was fine for what we had paid for.
I would definatley stay here again and recommend it to anyone.
I was very glad to see that the room was always clean and not a cockroach or ant in sight.
The location though a slight walk to the main strip is 5 seconds from the beach which is excellent for the day time.
The hotel staff in the aqualsol are very friendly and very helpful though I didnt get to spend alot of time at the hotel entertainment it was fine for what we had paid for.
I would definatley stay here again and recommend it to anyone.
Travel operator: Going Places
Recommended
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