The hotel is one of a group of 4, each is self-contained but speciality restaurants and some sports and leisure facilities are shared.
We stayed on an all-inclusive basis in a one-bedroomed apartment. The apartment was spotless and well equipped with 2 couches and a flat-screen TV with BBC and ITV in the lounge area and a kitchenette with fridge, microwave and cooking rings plus a separate bedroom, fully air-conditioned, with a decent sized balcony.
Without exception, the staff were friendly and helpful, even when the hotel was full and they were really busy.
The food was great - plenty of choice in the buffet restaurant, plus snacks available from the Country Grill. There are four speciality restaurants which need to be pre-booked at the Club House on the morning that you want to eat there. The Club House opens at 9 but we found that people started queuing before 8am. The most popular restaurants were the Tapas and the Italian, and we found that to be certain of getting a table in one of those 2 you have to be in the queue before 8.30. However the Argentinian and Country Grills had bigger capacity so we could walk down just after nine to join the back of the queue and still get tickets. You can book for other members of a group but need to take their room card.
We didn't eat at the Tapas restaurant so can't comment other than to say it was usually the first one full. The Italian was nice, with waiter service and wine by the bottle (rather than the pump as provided in the other restaurants). The set menu offered 3 salads or 2 soups to start, pasta, pizza or a choice of a chicken, pork or salmon dish for mains, then 3 desserts. The Argentinian is located in the water park at the back of the complex and served a range of grilled meats and veg with a limited salad and dessert buffet, this was all self-service. The Country Grill was very similar to the Argentinian with less spice added to the meats and again was all self-service.
There were Thomson kids clubs and a hotel mini-club (the latter mainly used by the German guests), a small water park which cost 9euro for AI guests to enter (non-guests paid ~35euro which included all food and drink for the visit), an excellent kid's play area with small pool and water slides, trampolines, playground etc. (no extra cost) and 3 mini golf courses which were also free for AI guests.
Local drinks were included and premium brands could be purchased if required, but the local stuff was more than drinkable. There is a hypermarket nearby of you wanted a particular tipple to drink in your room.
There was entertainment every night; including a Robbie Williams tribute, Beatles tribute and band doing 70s rock covers in addition to the usual daytime activities provided by the Animation team.
Overall we had a fabulous and would return to this hotel.
Yes, it is true to say that there were alot of Germans staying on the resort, but personally I did not find this a problem.
I also feel that it would have been helpful to know that for any activities that you wish to take part in on the resort, you first need to obtain a ticket from your own hotel reception which we were not told.
Finally, if anyone is wondering, on your last night when the maid comes, she is offering a turn down service and a chocolate for your pillow as a gift from the hotel, she does not want to hide chocolate in your bed!
Travel operator: Thomson
Travel operator: Portland
The Hotel was kept very clean, rooms tidied 5 times a week, however there was rubbish, empty cups and general litter left around the pool areas overnight, the sunbeds are packed so tight together it's impossible to lift them up to clean underneath!
We were very surprised that the pools appeared to be open to allcomers on a 24 hour basis, not at all safe as there were no lifeguards present, with late evening drinkers leaving beer glasses on the patio area walls for the kids to smash.
There are only 2 lifts, which carry only 5 people, and you have to wait an eternity at busy times.
The food was plentiful and OK, all meals in the hotel were buffet style, something for pretty much everybody.
The Hotel also has a number of separate restaurants that are open to AI guests that need to be booked well in advance, (do it as soon as you arrive up at the "Clubhouse" and you may be lucky), these meals were also OK with the exception of "La Luna" in the Sa Coma Playa Hotel opposite, the steak was inedible, I have NEVER tasted meat so tough, also service was very slow.
Hotel location is at the quieter "top end" of Sa Coma, the beach is a 10 minute stroll, a lovely beach, sandy & safe. There are plenty of tourist shops within easy reach of the Hotel, and a bus service runs nearby from S'Illot through Sa Coma, Cala Millor up to Cala Ratjada to the market on Saturdays, (beware of pickpockets in the rugby scrum to get back on the buses, I had my pocket dipped).
Hotel staff were generally very helpful, there are a few girls from the UK working there, we had no problems at all.
The entertainment was a big let down, if you like your evening bingo or quiz sessions you will be disappointed, they have a "mini disco" early evening, then the "entertainment" starts at 9.30, which is normally the Hotel Animation team doing their best to mime to "grease" or "moulin rouge", but there were no "quality" acts of any description whilst we were there. Everything finishes at 11.00pm, I think the bars stay open until midnight or perhaps later, but there's no late entertainment, apart from the drunken swimmers.
You also need to book well in advance if you want to take part in any of the usual games, rifle shooting, volleyball, darts etc, the procedure seems a bit haphazard, our 14 year old daughter was turned away from the "Teens" volleyball as the game was already over subscribed with 40 somethings.
Travel operator: Portland Direct
Travel operator: Portland
Travel operator: thomson
The only thing I would grumble about is that towels are put on sunbeds very very early in the morning (there were some even put on the night before) but there were always free beds even if they werent right by the pool.
The Reserva over the road is excellent value and the food superb, even cocktails on tap.
All in all we would definatly visit this hotel again.
Travel operator: BMI Baby
The sunbeds are so close together that you have to climb on from the end and if the person you are next to wants their sun unbrella uo then you are completely in the shade. But actually you should think yourself lucky to get a bed unless ofcourse you get up at the crack of dawn to put a towel on one. In the hotels defence they did on our last night put up signs saying no towels on the sunbeds before 9am or they would be removed and sure enough at 8.45 the next morning they removed every towel!!
We found the lifts to be a problem, having to wait for ages.
The amount of Germans at this hotel was amazing, def 20:1 at least so much of the entertainment and animation staff were german.
We were happy we were only there for 3 days.
Travel operator: booked direct with hotel
Did mention to the hotel staff and I have to say that the next morning staff were going around the pool area removing towells off beds that had been reserved before 9am.
Even with the bed situation i have to say that we thought that the safari was a great hotel, it was exceptionally clean for the amount of people staying there, the maids came 5 days out of seven.
The rooms were very spacious and I would say one of the nicest we have ever stayed in.
We have never been all inclusive before but I dont think I could go back to self catering again, we thought that the selection was fantastic something for even fussy eaters! Only down side was the food could have been slightly hotter, really good lunchtime food served in the country grill from 1pm - 3pm and then afternoon tea and cakes from 3-30pm till 5pm.
The hotel staff worked really hard and loved to include as many people as they could for the usual poolside games but they never forced you to join in if you didnt want to. Cant really comment on the evening entertainment as we usually went out for a walk but we did see 2 really good shows.
The Reserva (luxury pool/water park) situated at the back of the hotel was well worth a visit, guests staying at the protur chain could have a reduced cost entry of 11 euro per person all food and drink was included in the price and you were gauranteed a sun bed !!
Overall a fantastic hotel and would definatley return.
Travel operator: Thomson
Travel operator: Portland Direct
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