the maid service was supposed to be 5 times a week, but we only had maid service 3 times & my grandparents 2 times. The rooms were very dirty & not cleaned well at all! My little one year old niece is crawling & her little hands, feet & knees were literally black from crawling on the room floors! The hotel grounds are immaculate & very pretty, with black gravelled gardens & beautiful hibiscus & bougainvillea everywhere.
When we arrived my grandparents didn't have a shower curtain & 2 of the rooms didn't have bed linen for the sofa bed or any towels, but when reported were quickly sorted by the maid.
We stayed all inclusive. breakfast (8.00am till 10.00am) there was a choice of fried eggs, boiled eggs, scrambled eggs, scrambled eggs with ham in, bacon, ham, cheese, cereals, yogurt, pastries, jam, marmalade, bread & rolls, fresh fruit including gorgeous watermelon! Tea, coffee, apple, pineapple or orange juice & water. So a very good choice indeed. But, the bacon was never cooked properly it had that shiny pearl look & the food was usually Luke warm. Yes there were chips available once or twice but you don't have to eat them lol.
Lunch you have a choice, either you can eat at the bar (12.00pm till 1.00pm) or in the dining room (1.00pm till 3.00pm). At the bar you had a choice of burgers with baps, chips, baked potatoes, a huge choice of salad & once or twice there were pizzas & paella.
the dining room you had a wide range of foods including pork chops (which weren't cooked), veal livers & onions, paella, chicken in sauce, chips, duchess potatoes, canarian potatoes (delicious!), pasta, pasta sauce, carrots, runner beans, courgettes, aubergines, huge salad bar, coleslaw, olives, & a children's food bar with potato balls (which my kids loved) meatballs, chicken dippers, chicken drumsticks, pasta with sauces. So again a very good choice! Drinks available: coke, coke light, fizzy orange, lemonade, lemon & lime, water, beer, red wine, raised wine, white wine. Desserts were gorgeous! 4 flavours of ice cream, vanilla, coffee, orange, strawberry. Delicious cakes with pineapple, nuts or sprinkles on! Gateaux, jelly, blancmange, chocolate mousse, little cakes, choux pastries, fresh fruit.
In the afternoon at around 4.30pm there are snacks available, slices of cake & ham, cheese & bread which you can put under the toaster to make toasted sandwiches.
Evening meals are in the dining room (7.00pm till 10.00pm) pretty much the same as at lunch time but varied each day.
The location of the hotel is not good, you are miles from the playa Blanca resort & beach. there is a complimentary bus but it was always full when we saw it & caught local taxis instead which cost 2 euros & 75 cents one way (which is quite reasonable) to playa Blanca centro or 4 euros & 35 cents to the Rubicon marina. The taxi rank is just down the hill from the hotel.
There is a volcano opposite the hotel which you can climb! My husband, uncle, 10 year old son, mother & sister climbed it on a dull morning & it took them just over an hour including a rest on the top! They said it was well worth the climb for the view & fantastic crater on the top where people have spelled out their names in rocks!
Reception & bar staff are very pleasant & friendly but not the maids. Usually you get an Hola! As you walk past but not here, not even a smile!
There is only ever one bar staff serving but queues go down very quickly. There is a good choice of drinks (which are local not branded). I tried just about every drink there was lol! The amaretto is gorgeous & just as good as the original! there is: brandy, whisky, white rum (Bacardi), vodka, pineapple or peach schnapps, cafe liqueur (just like tia Maria), triple sec (like Cointreau), anise (lovely aniseed liqueur), blue curacao, Ron miel (which is the local liqueur & totally gorgeous! made from the fruit of the palm trees!) you can have some cocktails i.e. pina colada but we didn't like them, & beer on tap to help yourself to. There are soft drinks: lemonade, lemon & lime, coke, coke light, fizzy orange, water, tea, coffee, cappuccino, orange or lemon slush puppies & fruit juices.
However, at least 4 times a day the soft drinks ran out! Meaning that the children could not have a drink as there was only alcohol available! This is totally unacceptable & downright dangerous in the heat & sunshine! It usually took a good hour before the machines were filled up again.
We also found it very annoying that the bar stopped serving hot drinks at 7.00pm! We usually enjoy a cup of coffee after our evening meal but this wasn't possible! Never known this at any other hotel, very bizarre!
entertainment: we only chose this hotel as the brochure stated what good daytime entertainment there was for adults, mainly archery, rifle shooting, darts etc. they actually only had archery twice a week & shooting once! They mainly concentrate on dancing, yoga & water aerobics every day which most men do not want to do!
The men in our party were totally bored because of this. When they had finished a game of darts they asked the member of staff is they could play again only for him to look at his watch & say no then walk off! There was a huge crowd of players all wanting to continue playing & they said no! Unbelievable! All games only lasted for 15 to 20 minutes & then that was it. Not good enough at all!
evening entertainment: parrot show, reptile show, birds of prey "show""(only had 4 birds that they just let fly across the room & then spent the rest of the time taking photos that you had to pay for! kids mini disco every night for half an hour.my niece loved this until one night before a grease show a technician was playing music videos
Travel operator: thomas cook
Travel operator: Direct Holidays
Travel operator: thomas cook
Travel operator: flyglobespan
Now the food, cheap and nasty, breakfast - exactly the same every day, scrambled and fried eggs, bacon bits and tomatoes, cheese, ham etc, never a sausage, pancake or omelette to be seen. The soup changes colour every day, but tastes exactly the same. Lunch is usually left overs from the previous evening made into a stew, if you like rabbit and salad and the occasional fried kid (yes, goat) you're laughing. The puddings, very disappointing lots of mousses, jelly and ice cream and fruit, cake is only served of an evening and its the same cake every night! The bread is delicious but thats the only thing that is, the fish is overcooked and full of bones all in all the restaurant is not a pleasant experience and its not as if you can just pop out and get a pizza or something because you are in the middle of nowhere.
The hotel is very understaffed and you have to queue quite a lot of the time and clear your own tables at meal times.
Will we be going back, definately not! apparently the hotel is no longer a H10, it is now Hotel Lopez and the food and staffing budget has drastically been cut, and its a shame, we could have put up with the location to some extent, but the food has us groaning every time we went into the restaurant, its the first A/I holiday we've had and lost weight.
This was not a cheapie holiday for us, please dont waste your money too.
Travel operator: Global Late Deals
The rooms were un clean with cock roaches in nearly every corner and ants all over the place.
The food was served cold where it should have been warm and due to this there were a number of people who were ill from this.
The pool area was very spacious but the pool itself was dirty and there were things floating in it.
We travelled with 2 13 yr old children and there was absolutely nothing for theese to do so i would highly advise somebody who is travelling to this hotel in the future with teenagers to seriously look at another accomodation as my teenagers were vey very bored.
So all in all i would never return to this hotel even if they offered me a free holiday.
Sorry to be so negtive but there is nohing positive to say about this property.
Travel operator: thomas cook
Paradise Island has a lot going for it:-
Relaxed village style layout.
Well kept gardens, with a quiet area at the bottom of the complex that not many people seem to visit.
Clean and spacious rooms with a seperate bedroom which has it's own balcony, in addition to the main balcony from the living area.
Very pleasant pool area with a lot of seating around the pool bar, and also lots of outdoor seating near the lobby bar.
In common with most hotels it also has some not so good points:-
Evening entertainment is poor,but at least it takes place in a room under the poolbar, so it doesn't disturb many people in their rooms.
The location isn't ideal,and the courtesy bus doesn't run late enough(3.15 is the last one back)which means a 20/30 minute walk or a taxi.
The food is a bit repetative, especially in the choice of meat/fish, and the choice of fruit is poor. However,the salads are excellent and we never failed to put together an enjoyable meal.
Our 2 weeks were different, in that during the 1st week we never had to queue for drinks or at the buffet. During the 2nd week it all changed, whether this was because the hotel filled up or that a large number of Spanish "senors" were replaced by lots of Brits, I can't say, but we avoided the worst crush by going in early for every meal.
To sum up, we enjoyed our stay and would consider going again some time, at the right price!
Travel operator: Cosmos
we experienced very rude staff getting drinks was a night mare one per person. there was always a foul smell around the restaurant before meal times, the food was cold and we ate out every night as i could stand the smell and they actually made us que for over 40 minuets the first day for a table for lunch,
The entertainment was practically non exsistant and middle of the week we had broken pool lights floating in the pool and it was not removed whilst we was there, the walk into the town center was about 45 minuets and the beach around 15 theres one hidden behind a hotel we used that
this hotel should be condemed the staff are rude and theres cockroaches everywhere its disgusting would never ever try it again , put in complaints when we retured but missed the 30 days complaint time limit we were told will never know how as we made the complaint the day after we got home , please stay away from this hotel
Travel operator: thomas cook
Travel operator: sunrise
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