With it being the busiest time of the year for the hotel and the resort, there was still plenty of space and enough staff to cater for it. There was a good amount of entertainment and people from other hotels were coming for a nosy so it must have been OK..
Travel operator: Ice Lolly
The hotel was clean and our room cleaned virtually every day staff polite the BEST thing was visiting BARCELONA we booked an excursion our travel agent, we have used them before and never had any problems.
Travel operator: ON THE BEACH
Food- not great and quality definately fell further into the holiday as it got closer to the end of season but there was always something you could eat. We did take the courtesy bus on a number of occasions to the other HTOP hotels which you could book meals in and the Royal Sun in Santa Susanna was by far the best. DO NOT GO to Santa Susanna Resort or Hotel Planamar as food horrible.
Entertainment-reps put on some v good shows and there were quiz nites etc- entertainment was what you make it and the reps very good with children.
All in all very happy at stay - would return to this hotel however, resort very quiet but the high speed train station is 5 minutes away bringing you right into Barcelona and courtesy bus very well organised.
Only issue - book Medieval night as soon as you arrive -we had been before and realloy enjoyed it but it was fully booked and we had to miss out on same.
Travel operator: own arrangements
The Hotel is clean & tidy, our room was cleaned everyday with fresh towels.
The food was of a good standard with plenty of choice even for the fussy eaters (inc kids).
The staff on reception were brilliant we were allocated a room at the back of the hotel, asked reception on arrival at midnight if they could change us to front room, by 11am the next morning we received a message in our room that they could change us the next morning to sea-view at no extra cost.
The bar & restaurant staff however were something else, in Devon we call them miserable sods, hardly a smile, not warming in mannerism. (There to do a job so take it or leave it attitude).
Travel operator: Teletext Fleetway Travel
the last two summers i have visited the following have always remained the same
1. the whole hotel was absolutely spotless from arrival to departure.
2. the food was always varied and tasty.
3. the staff were smart,polite and friendly but only if you are with them.
Travel operator: fleetway/holidaynights
The food was very good quality, plenty of it and always fresh. The drinks were available from 10am every day until 12midnight. Hardly any queing, the bar staff were brilliant, friendly and knowledgeable.
The hotel is on the main promenade across the rail tracks then onto the beach. The roof top pool sold it for us, great views, not too busy, drink at the bar, parasols were a bit erratic.
Sauna and jacuzzi had to be booked 24 hours in advance, but well worth it.
Entertainment was good, some poor but some very good. Will be back next year.
Travel operator: Online booking
Staff very pleasant, decorated beautifully.
The food however was a different matter, everything was cold food poisoning waiting to happen, still one can survive on soup & dessert for a while. It is a shame because it had only just opened after a refurb when we arrived, & you could see what it was going to turn into.
It was very loud at night fighting, drunks shouting in the corridors.
All inclusive, recipe for disaster why can't people handle the drink, I think the clients will ruin this hotel.
The location opposite the sea, very nice but a train line between the hotel & the sea, Pineda has nothing to offer, but it is quite close to Barcelona
Travel operator: booked ourself
Travel operator: Fleetway Travel
The towels were changed daily and the rooms cleaned. All staff we polite and friendly.
The food was good with a variety of dishes, something for everyone, although I did find by the end of the week it had become a bit repetitive, but the presentation and quantity was excellent.
The entertainment was good something on every night, for all ages.
I would definitely stay in this hotel again as would my parents, who said it was one of the best they have stayed in.
My only moan is that the noise from people going to there rooms was bad, and the seems to be no notices reminding people to be quite on their way to their room.
Travel operator: Sunways
Ask a Question
Got a question? Ask our community of over 1.5 million users.