11 Reviews
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Excellent1
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Good6
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Average3
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Poor1
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18 years 9 months ago
Okay. I've just returned from this hotel on a week's all-inclusive deal. Knowing very little and hearing only bad reports about the hotel before we left, I have decided to write a very detailed report about the hotel, because I know how frustrating it is to have vague comments! I made notes everyday about the hotel so all my comments are as close to the events as possible, and not a week/month later.
Here goes! It's long but hopefully it'll help you make a decision.
We arrived at the hotel late at night (11pm) via a private transfer from Girona airport. The first place we headed was the reception. We were greeted by a friendly and helpful man who explained everything as well as the language barrier allowed. I admit his English wasn't great but it was decent enough for him to understand us and us him. This was the same fro the rest of the staff - helpful, they didn't always smile, but who smiles 24/7?! I heard complaints about the staff not speaking good English - do our hotel receptionists speak spanish to their Spanish guests?? Probably not, so until we do for them, we can't moan that they don't speak it fluently. The reception area was clean, with sofas, books (that you could borrow, or take, but replace with one that you have already read), newspapers and flight/transfer information. You could also hire a safety deposit box key for the box in your room, which was 20 Euros for the week (with 5 of that being returnable). We didn't see this as unreasonable - many hotels only offer a safe box behind the reception, so to have one in your own room with access whenever you need it is, according to me, worth the
Here goes! It's long but hopefully it'll help you make a decision.
We arrived at the hotel late at night (11pm) via a private transfer from Girona airport. The first place we headed was the reception. We were greeted by a friendly and helpful man who explained everything as well as the language barrier allowed. I admit his English wasn't great but it was decent enough for him to understand us and us him. This was the same fro the rest of the staff - helpful, they didn't always smile, but who smiles 24/7?! I heard complaints about the staff not speaking good English - do our hotel receptionists speak spanish to their Spanish guests?? Probably not, so until we do for them, we can't moan that they don't speak it fluently. The reception area was clean, with sofas, books (that you could borrow, or take, but replace with one that you have already read), newspapers and flight/transfer information. You could also hire a safety deposit box key for the box in your room, which was 20 Euros for the week (with 5 of that being returnable). We didn't see this as unreasonable - many hotels only offer a safe box behind the reception, so to have one in your own room with access whenever you need it is, according to me, worth the
Travel operator: Sun4U
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