We booked our wedding in the Bahamas through Virgin 12 Months ago. We are staying for 14 nights in the Radisson Cable Beach, all inclusive. 31 guests our coming with us to celebrate (although not all through the same tour operator)Our final deposit is due on the 5th June 2006.
On Saturday we received a letter from a tour operators informing us that Our hotel will be ' refurbishing their guest rooms' and the whole of the South wing of the Hotel will be closed - including 3 of the 6 Restaurants that are advertised in the brouchure........... They have informed us that we will receive a $25 credit to a restaurant at a neighbouring hotel (after research a typical meal costs $50, assuming not including drinks)
My Partner is absolutely gutted, she wanted every thing to be perfect and this happens 12 weeks before we are due to go.
We have spoken with our travel agents - who don't seem that bothered about the problem - Should we go direct to the tour operator, as at the moment I don't feel as if anything is being done???
Sorry if the post is long winded - Your replies would be much appreciated!!
What a pain - you don't need this kind of thing when it's a wedding. They're stressful enough anyway.
Your contract is with the Tour Operator (probably) and the agent is acting just as an agent. I'd deal directly with the T.O.
I think the important aspect is they will be incapable of providing a significant proportion of the facilities expected when you booked. 3 out of 6 restaurants closed is significant. I feel Virgin should offer alternate accommodation of equal or higher spec. Alternatively, if this cannot be offered you should be given adequate recompense or given the option to cancel with a full refund.
Cancelling is perhaps not practical at this stage. The offer of $25 credit to be used at an alternate hotel is perhaps realistic if the hotel you are staying at charges, typically, $25 for a meal. There are still three other restaurants in the chosen hotel remaining open.
Talk to Virgin and see if they will increase the $25 credit offer and get clarification as to how their offer applies. For example, will they give you a voucher worth $25, or several vouchers even ? Will they require proof of spend in this alternate hotel and refund upto $25 of that cost ?
Your contract is with the Tour Operator (probably) and the agent is acting just as an agent. I'd deal directly with the T.O.
I think the important aspect is they will be incapable of providing a significant proportion of the facilities expected when you booked. 3 out of 6 restaurants closed is significant. I feel Virgin should offer alternate accommodation of equal or higher spec. Alternatively, if this cannot be offered you should be given adequate recompense or given the option to cancel with a full refund.
Cancelling is perhaps not practical at this stage. The offer of $25 credit to be used at an alternate hotel is perhaps realistic if the hotel you are staying at charges, typically, $25 for a meal. There are still three other restaurants in the chosen hotel remaining open.
Talk to Virgin and see if they will increase the $25 credit offer and get clarification as to how their offer applies. For example, will they give you a voucher worth $25, or several vouchers even ? Will they require proof of spend in this alternate hotel and refund upto $25 of that cost ?
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