Well Well, what can I say, I booked up to stay here for 10 nights (under the impression it was a 4/5 star hotel) no way, when I got to my room I thought it was a stable. I have stayed in 4/5 star hotels before, but believe me the accommodation can only be 1 star.
For the first 7 nights thee was no hot water, I was told to have a shower in hotel lobby, the second time I did this I got covered in urine (not from the drains but in fact from the corner of the shower its self), I ran out conditioner still in my hair, went to reception, explained to them what had happened and believe it or not they asked what I wanted them to do (well you can imagine, firstly I asked them ...
to take my towels off me which were covered in urine and flung them at her). Read More
The Thomas Cook rep was not interested at all until I asked for a complaint from, and he demanded to know who told me about the forms, he was terrible. One morning my daughter (13) was screaming in her room, I went in to find an army of ants almost carrying her clothes out of the room.
The smell of sewerage was terrible and the bar staff (unless you are young blonde and have big boobs shout at you. The food, well my god, it was the same every day, never changed. I once went in the pool, the water got on my face that was it, it stung like acid.
Anyway day seven we got moved to another room, the kind of room I expected from the beginning. But the laugh was, I was informed by a member of staff Thomas Cook are the only tour operator to still be using the horrible smelly cold water running rooms, and another surprise they are all being demolished in October to be upgraded like all the other rooms, well by god about time they got their fingers out.
I came back on June 16th, so far no-one at Thomas Cook will speak to me about all the problems. Apart from this, after paying for an all inclusive, we spent a fortune going to Roda to eat and drink (oh did I mention the drinks taste terrible but you cannot get drunk on them).
Roda itself is lovely, but never ever again would I stay at this hotel or in fact any of its chain hotels, cos if their Manners are all the same well there is no hope, rude rude rude.
Tour Operator: THOMAS COOK