110 Reviews
Traveller Rating
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Excellent20
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Very Good52
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Good26
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Average5
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
Travel operator: Flyglobespan
Travel operator: Thomson
our room was on the 9th floor facing the ocas pool. it could be quite noisy at times, especially with three spanish boys next door whistling and cat calling at any girl walking in the road. luckily they left after a few days. bedroom door slamming is also a problem here, especially in the small hours. the room was clean and adequate.
the location was ideal, on the main strip and two minutes to the beach.
the staff were pleasant and helpful. i asked for two extra pillows and they came within a few hours.
the entertainment was very hit and miss with poor quality shows brought in but there are so many clubs outsidew that you are spoilt for choice.
we would definately stay at the pelicanos again and are already planning our next holiday there.
Travel operator: cosmos
(I put self catering in the board basis as this is what we ended up doing even though we booked half board when we made the booking.)
Food = Rubbish, undercooked chicken, certainly not my thing and I don't go on holiday to get food poisoning so we ate out for the rest of the holiday for evening meals ,at great cost to ourselves after already paying for half board.
Breakfast was ok but the person cooking the fried eggs was a bit slow and it was like lining up for school dinners, just 1 long queue.
Reception staff were more interested in dealing with the spanish guests than the English and generably miserable.
We got stuck in the lift when it broke down, although it started to work again after a couple of minutes.
The pool was top quality, probably the best in Benidorm
Our room was nice and clean and the maids were very good.
Use of the internet was a bit of a nightmare with kids glued to them for most of the day.
Stag and hen doo's around the pool all day, sing and swearing and being very loud and rowdy not very good when you have young children.
Postion of the hotel was very good for the beach etc.
Would I stop here again the the future? A BIG NO.
Overall, I would never stop here again.
Travel operator: Thomson
The maids were in every day and clean towels were left every day as well. The rooms were spacious and on arriving at the hotel we were asked which floor we would prefer and there are 5 lifts so one is usually readily available.
Now though the reason I would never return to this hotel the dining room and food are disgusting. We never found a clean table and when asked the staff if we could have a clean table they told us to clean one.
The food was cold, meats were wrongly labelled, one night it said chicken and was in fact rabbit. Like I said everything else was great.
Travel operator: Thomas Cook
The entertainment was nothing to write home about,although there are plenty of places outside and you get the impression the hotel knew that and so didnt bother too much.Hopefully this can help someone else.
Travel operator: Thomson
I think for the fact that we paid a lot more than other folk - they paid a lot less so did not moan about the food.
The hotel was immaculate and appeared to be very popular. The staff were pleasant. The entertainment was not very good but then with Benidorm there are lots to choose from.
The location of the hotel was excellant.
We would probably go back here but just for a week as you appear to get better deals. We got the travel agent through teletext (cant remember the name) but in future I would book the hotel direct, get a cheap plane fare and organise my own transfer. The people that I met had done this and could'nt believe that we paid
Travel operator: Got it of Teletext
The hotel staff managed to book all of our rooms together which was cool but one of rooms had a leak on the first day so we got moved.....still on the same tho' floor so it wasn't a major trauma!
All in all it was great hotel, fab location and the Pelicanos pool was fantastic (too cold to use in November!). The Ocas pool was great also and you didn't have to walk too far to get a beer. Only downside to the Pelicanos pool was it was maybe toooo big to walk the perimeter maybe took 10 minutes!
The hotel food was OK but like most European resorts, if you are a vegetarian you will not be catered for so be prepared to live on cheese omelette and chips for the week. Good variety most nights although some wierd and wodnerful dishes where served up o a weekend when the Spanish folk tend to use the Hotel.
As mentioned one of our rooms had a leak and to be fair the staff attended to it all very quickly and efficiently but because it was on our first day we wanted a room change so we could start our holiday with no problems.
Hotel looked like during the summer holiday it would be geared up for taking the kids.
Travel operator: Thomas Cook
Everywhere is spotless, the corridors absolutely gleam, food was great,lots of variety and something for everyone to eat.
The hotels position is absolutely perfect,its just a short walk to the beach and all of the entertainment but without all the noise.
We've been twice now and have booked again for June 08 with all the family who will love the lagoon pool, it has to be one of the best pools I've ever seen.
Travel operator: Airtours
we were half board so we were in the ocas hotel.
the room was pretty basic with no fridge or kettle but we managed with iced water from the machines to drink, a mini fridge was available but at a price.
the hotel was spotless, even round the pools were kept clean.
good news for you suntan seekers,
though i can only speak for the ocas side,plenty of sunbeds,even after 10oclock.
the pools are amazing, best in resort.
staff are friendly & helpful.
food in the ocas was 1st class, why some reviews say otherwise i dont know, loads of choice, brilliant.
cant really comment on the entertainment, we were on the town every night, but there seemed quite a few watching the acts, mainly spanish.
the hotel is in a perfect location, just down the road from all the fun.
i would go back to this hotel no problem.
Travel operator: xl
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