Booked flights in April with BMI Baby to Ibiza from Manchester for Tuesday October 6; they've had my money 7 months.
Looked on website last Sunday and could not find flight assumed that it was full.
BMI contacted me Thursday to say flight now from Nottingham on Tuesday.
I have booked and paid car parking at Manchester and a flight back to manchester with Air 2000.
Any good ideas or anyone know what my rights are?
9.2 CANCELLATION, REROUTING, DELAYS, ETC.
9.2.1 We will take all necessary measures to avoid delay in carrying you and your baggage. In the exercise of these measures and in order to prevent a flight cancellation, in exceptional circumstances we may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft.
9.2.2 Except as otherwise provided by the Convention, if we cancel a flight, fail to operate a flight reasonably according to the schedule or, fail to stop at your destination, we shall, at your option, either:
18.104.22.168 carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket; or
22.214.171.124 within a reasonable period of time re-route you to the destination shown on your Ticket or an alternative destination acceptable to you by our own services without additional charge.; or
126.96.36.199 make a refund in accordance with the provisions of Article 10.2.
9.2.3 Upon the occurrence of any of the events set out in Article 9.2.2, except as otherwise provided by the Convention, the options outlined in Article 188.8.131.52 through 184.108.40.206 are the sole and exclusive remedies available to you and we shall have no further liability to you.
9.2.4 If we are unable to provide previously confirmed space, we shall provide compensation to those Passengers denied boarding in accordance with applicable law and our denied boarding compensation policy.
I have e-mailed Customer Services asking for a response by tomorrow lunch.
If my reading of this is correct, they should pay for you to get to Nottingham. Karen220.127.116.11 within a reasonable period of time re-route you to the destination shown on your Ticket or an alternative destination acceptable to you by our own services without additional charge.; or
Edit - Please do not use coloured fonts in the main forums. Thanks, luci - HT Mod
I checked their website on Sunday and the Manchester flight wasn't on the timetable. I am assuming that this timetable has been out for sometime and at least since Sunday. I assumed it wasn't listed because it was full but obviously they had moved it to Nottingham.
They didn't try to inform me until late Thursday when I was out of the country.
When I rang the number they gave me (Saturday) they said I can go from Nottingham, getting five of us there at my cost, or have a refund. They were economical with the truth telling me that the flight was changed on Thursday and they also said I couldn't speak to a supervisor.
When I quoted the Sale of Goods and Services Act and the Unfair Terms in Consumer Contracts Regulations a supervisor appeared but was no more helpful referring me to Customer services.
You cannot 'phone BMI baby Customer Services, all correspondance has to be in writing I obviously don't have time for that.
If you try to contact them through the web site each option leads you to a disclaimer and the final icing on the cake is a statement that BMI Baby Customer Services are extremely busy, presumably working hard to make a complete Pigs Ear of my holiday, and that the turn round time is 4-6 weeks.
I will speak to Ross on Monday but it looks like I will have to sort myself out and speak to them later.
A salutory leson for me.
Anybody else had a similar experience?
Rather suspect that from their attitude already that getting my money back will be hard work but I am prepared to go to the small claims court and sooner rather than later if they mess me about.
Have spoken to BMIB and they again were less than truthful I feel, but they did say that some people had been informed by BMIB that their flights were changed with less than 2 days notice. Absolutely disgraceful.
I'm posting this from Ibiza.
There were only 17 of us on the flight here and only 8 bumped from Manchester, we were 5 of them.
Would not have been particularly happy to have gone from Nottingham but if BMIB had told us that there were only three other people booked from Manchester at least we would have understood a little more.
They said the refund would take 7 working days. Nearly 3 weeks later I phoned the refunds department and , surprise surprise, it was due to go through the day before or that day. Which, in fairness, it did.
If I hadn't of phoned?????
In my case I built my holiday around the flights I got with BMIB. If they had cancelled the flight and I couldn't arrange another one that would have been my holiday plus the grand or so that I had already spent up the swanny.
Really had no choice but to fly from Nottingham and I wonder if that is the tactic with the short notice they gave us.
They said the they had cancelled all flights from Manchester and they couldn't contact everybody immediately. This is presumably nonsense since they can send out a number of e-mails with little or no admin effort. A three-four week notice period would have been handy and allowed us to consider our options in more detail.
One of my friends got caught out by RyanAir when they bought out Buzz(?) and cancelled the flights. He won't ever fly with them now.
For our Palma flight we were told that BMI wouldn't be flying there on Mondays and Thursdays in the winter season.
What I find intersting is that we hear about all the new routes opening, but little of these type of cancellations. Maybe the low cost market is now saturated, and flights come and go as people try out new destinations?
Avoid.Can only add my agreement to other contributors, and sum up Bmi baby as cheap flights, terrible customer service. They seem to have small print to cover them for all there mistakes and wont reply to any complaints.
I will post the result, win, lose or draw in this topic.
Post a Reply
Please sign in or register an account to reply to this post.