Me and 2 friends booked a holiday over new year to Turkey about 6 months in advance with lastminute.com which are a big company who you think you'd be able to rely on! 3 of us were booked but 1 of us was on an earlier flight because he decided he wanted to come after we'd booked ours! Anyway.......on the morning of our flight my friend decided to call Stansted after looking on their website and being unable to locate our flight! She was informed that no usch flight was departing from that airport that day and as far as she could see there was never one scheduled!!!! Our friend, who was already on his way to catch an earlier flight, said maybe we should try and get to the airport so if worst came to worse we could try and get on his flight! So.....bearing in mind we had an hour drive to the airport, me and my other friend nearly had a heart attack trying to finish packing and race down to Stansted! By the time we got down there it was about an hour until this other flight was departing and as it stood, we had no seat on a flight as the one we'd booked had some how vanished without trace!! After waiting at the info desk for god knows how long, we were finally informed that out flight had not only been moved to an earlier departure time, but it was also moved from Stansted to Heathrow!! Apparently all passengers had been emailed but we never ever received this and surely something this important should be followed up with a phone call or something?!?! The man at the desk was on the phone to the people who we'd booked with and they refused to accept any responsibility and wouldnt pay towards these new flights we were about to book! We ended up paying an extra £500 EACH there and then and didnt even get so much as an apology! We took it up with lastminute.com when we returned and although they refunded the initial price of the flights they refused to do anything else! We were shoved from pillar to post everytime we called up and got no where! We were asked to send in the confirmation and my friend (stupidly) sent the original and didnt even photocopy it. When she called again a week later they had no recored of receiving anything and said we needed to send it again! So this is where its been left!! We're £1000 out of pocket altogether because they completely changed our flights and didnt tell us!!

Does anyone have any ideas on what we can do?!?!

Thank you very much!!