Have booked a skiing holiday for 8 a while ago. Paid final invoice 10 weeks before and have email thanking me and confirming final payment for the holiday. Confirmation details lists 8 passenger names. Today 2 weeks before departure company rings to inform me that they have actually only charged for 7 people and demand further £819. I suggest that this is their mistake and a compromise may be found to which they reply £10 off! Looking back at the booking documentation it is clear that 8 people have been booked and they confirm flights are reserved for 8 but that when doing the maths they have only multiplied the basic adult price by 3 rather than 4. Factually they are correct but it seems a little unfair to spring such a large extra amount at short notice. Is there any merit in holding out for more discount?
Thanks
Hi heps999,
This seems very unfair. As an agent, if we had booked a holiday and made the mistake, we hold are hands up and say sorry, write it off and a good telling off. I suspect as it is such a large amount, they want to minimise their loss but at the end of the day, they quoted, you agreed and booked it, end of. They shouldn't be chasing you for more money because they messed up with the figures. A confirmed booking is a legal contract between you, the agent and the supplier, the only rises that i believe they can enforce is any changes in government taxes, otherwise, don't pay it.
If they had miss quoted, then called them back to book it and they told you then that they had messed up then fair enough as nothing would have been confirmed.
Let us know how you get on.
Cheers
This seems very unfair. As an agent, if we had booked a holiday and made the mistake, we hold are hands up and say sorry, write it off and a good telling off. I suspect as it is such a large amount, they want to minimise their loss but at the end of the day, they quoted, you agreed and booked it, end of. They shouldn't be chasing you for more money because they messed up with the figures. A confirmed booking is a legal contract between you, the agent and the supplier, the only rises that i believe they can enforce is any changes in government taxes, otherwise, don't pay it.
If they had miss quoted, then called them back to book it and they told you then that they had messed up then fair enough as nothing would have been confirmed.
Let us know how you get on.
Cheers
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