We had a lovely holiday in Zante in May but it was spoilt by what happened at the end of our holiday. We traveled on Friday 28th June at 00.30 from Manchester, our flight home was on Friday 4th June at 7.00 am.
However the day before our departure we were rudely awakened by a phone call to our room at 10.00 am saying we should have vacated the room! We thought there was some mistake because our flight wasn't until the following day and we had booked for 7 nights but so far had only had 6 nights!
However after speaking to reception and our rep we were told it was correct and that becuase our flight was a night flight (can you really call 7.00 am a night flight?) the small print in the brochure said that is when we would have to vacate the room.
However the LARGE print in the brochure said the holiday was for 7 nights and we were only being given 6.
We were able to pay extra to stay in another room for the 7th night but when we went to the airport the following day and our flight was delayed we got talking to others and they had had the same problem. Some people didn't have enough money left and had ended up sleeping on the beach or in hotel bars. It was a disgrace.
The reason I think it's a scam is becuase if every week there are hundreds of people having to pay extra for the 7th night someone is making a lot of money from this.
I have written to Panorama who have so far just replied saying they are looking into our complaint - we've asked for a refund for the 25 euros we had to pay for another room but money isn't the issue really - it was the inconvenience and stress caused - not just to us but to many others. An elderly couple we were talking to were very upset by what had happened.
Surely it can't be right that you have to vacate your room 21 HOURS before your flight home!!
Has anyone else had this experience? Is it just Panorama or is it the same with other companies?
You either sell the room to someone else from non if they are coming in on an afternoon flight or you keep it for the person arriiving 2 am the following morning.
You do have a few exeptions with people who have landed at 5am at the airport so will not get to the accommodation until say 7am then the sensible thing to do s to go get a breakfast and a few drinks until they can get into their room at 14:00 which is the normal check in time anywhere but depending on how flexible and quiet the hotel is they sometimes let them in early.
We weren't told about this by the travel agent because we probably wouldn't have booked this particular holiday if we known about it - or at the very least we could have arranged beforehand to pay for the courtesy room - we were lucky there was one available otherwise we could have been transferred to another hotel or been stuck in reception overnight
some thing similar happened to me last year but nearly as bad, got the the hotel for 2.00am in morning and flight home was also about 2.00am and had to check out at 12.00 lunch time the previous day which meant hanging around for ages, dont think its a scam as its clearly stated in the terms and condition in the brochure
Now that to me does seem rather unfair.
We sell you might say DIY holidays and we don't work like that.
If your flight isn't leaving until 23:00 and you arrive at Dalaman 05:00 you can expect to get to the resorts at about 07:00 after you have gone through visa and customs so you just book your room for that day if you want.
The night flight is the time of departure Ex UK but even on an 0700 departure from Greece you have 0500 check-in probably picked up from hotel 0330/0400 that is night.
yes it is a pain having to vacate your room so many hours before departure hence night flights are usually cheaper than day flights.
On the day of your departure there maybe the new customers arriving on a morning flight so they would need to occupy it by the afternoon.
I guess a few first timers get confused but I think the majority of people booking a night flight are well aware of the implications. Same if you get a destination based airline reduces your holiday by about half a day but normally provides convenient local departures.
7 days, 7 nights, 1 week tell me waht should they call it 6 and half nights ( depending on the flight time )
If we hadn't any kids in tow then I'd consider it again, but its not fair on kids of any age, or adults to have to hang around that long.
Thats another reason why people are booking their holidays independently.
The night flights aren't even that much cheaper either and you still pay £40 ish (depending on regional charges) flight supplement for the pleasure of flying at 2am in the morning from yr departure airport.
Thats me off my soapbox.
When I go on holiday I expect to be treated as a valued customer not something I stood on on the pavement
The reason I originally said 'Is this a scam?' is because every week there will be people paying extra for that 7th night for a courtesy room so basically on the Thursday night the hotel got 25 euros from us for the courtesy room as well as the money off whoever was to get our room.
For some people it was even worse because they were able to stay in the same room but had to pay a supplement in order to keep it for that 7th night. Again the hotel was getting double money for that room.
A friend went to the same resort the same week as us and she booked the flights and rooms separately and did not have this problem - going DIY DOES seem to be the answer but I would only have the confidence to do this somewhere I'd been before.
£250.00 for one weeks holiday ( flight, accommodation, transfers )at half term is certainly not expensive.
Its a choice thing, choose a night flight with the benefits of lower costs but has its drawbacks. I'm with one ofm the other posters I would pay the extra for daytime flights as with kids and also more convenience. Not always an option on some routes and froim some airports I know.
Just be careful. Look at the back of your brochure at flight times, unless its an unbeatable last minute deal with a rediculous price, then shop around. You'll probably be able to find another tour operator or travel agent that can offer you the same price with good flights...
Having seen someone just book a flight for £12.50 each way on BMI baby to Paris, the separate option does seem more attractive.
Either way we're all over a barrel.
In future I will definitely read the small print!
As long as you know this when you pay your money and book your holiday then I dont see a scam. I guess first timers may get caught out but would wonder if they would fare any better DIY.
Would have major gripe if moved from day to night flight after booking as this would be totally different to what was booked.
Example ; Manchester Airport at 14:00-16:00hrs quite not many flights
01:00-04:00 lots of nutters travelling, missing out on a day outbound then arriving back at some godforsaken time full of jet lag but only been flying 2 hours.
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