...and a Riu Palace is not a cheap place to stay!!

Such a shame that they gave you no warning. What did the resort team say?

The resort team said nothing, in fairness I didn’t have much interaction with them but how can they honestly expect customers not to be upset

i have spent quite a bit with them in the last six months over 8k, I honestly expected better I have another holiday booked with them in January, that was booked beforehand

there must be many unhappy holidaymakers.
Have you added a review here? I think it needs to be highlighted and we could post a link to it on our fb page.

They had a duty to inform you of any building work prior to your holiday.

Ideally you should have complained to your rep in resort & filled out a complaints form. Taken photos & video evidence.

It may still be worth writing to them explaining how this work ruined your holiday & they may still offer you some compensation.

I have had one shocking experience with them to Mexico and vowed while ever I am fit to travel I would never book another holiday with that shower again. If only their holidays and service was as good as their bloody adverts.

Yes they look like Paradise!