Hello!
I need an advice, please.
Last June there was a big promotion for one hotel in Turkey for the may 2018
I have made two reservations with an uk agency, member of ABTA.
Everything was ok, till this week, when the agency contact me that they have been adviced from their supplier to change my hotel, because of contractual error.
They are offering me not a fair exchange. My hotel was lux category, 5 star, their offer is for cheap 5* low rated hotel. Big difference on standart price. (As I said we book our hotel on a big promotion 8 months ago)
I have contacted the hotel, they told me that there is no problem with my reservation and they are waiting for us. I resend this to the travel agency. Their answer was that there was a problem with the price, supplier has offered. Ok, but this is not my fault, isn't it? They are trying to fail my vacation. They want me to cancel my booking and they will return my money, or to accept offer from supplier. This is not correct. The price of the hotels now are higher than before 8 months. Where were these people so long time?!
They wrote me that they are under cover of their terms and conditions where if they have mistaked the price, they has the right to cancel the booking and return my money. Bus first of all, it's not their fault ( according to them is their supplier) And this promotion was not only on their web-site, there were other agencies offering the same promotion. So the supplier should take responsibility! Why should I pay after 8 months? Now I'm wondering who can help with this situation. Should I wrote to ABTA or another organisation? I have paid the sum for the vacation and I have vouchers.
Advise, please!
P.S. From the hotel was very kind, they are checking also what is happening, because nobody let them know that there is a situation.