We booked a late deal with TC in August last year to Cayo Coco, Cuba. It cost us £3212 for 2 adults and 2 children, the holiday was at a 4* resort called Gabliota Playa Coco, we later learned that Gabliota means government run. Anyway the hotel was only 2 years old but was in a bad state of repair, it was more a 2-3* than a 4. We complained to our rep within 48hrs of arriving stating how disappointed we were and that we found the staff rude, the hotel run down and several other complaints, she offered to get us a price to move, she came back with £1200 which we really couldnt afford on top of what we had paid nor could we justify that to move to another 4* hotel on the islands so we stayed put for 7 days by which time we had all been ill with travellers tummy, we hadnt eaten in the resturant for 2 days and on the days we did the food was dire and often not available, the staff became more rude only being polite to you if you tipped them, we went back and complained again and we didnt care what the cost was we were moving hotels we really couldnt take anymore. we paid £600 to change hotels, the hotel we moved to was lovely and indeed of a 4* standard and worth of the *. I visited the doctor in the hotel as after 7 days I still had chronic stomache cramps she promptly me put me on anitbiotics which cleaered up the problem within a few days. At the new hotel we were approached by several guests who told us they had moved from the same hotel but we discovered they didnt pay to move they were moved immediately upon arrival and complaining about the run down state of the hotel. Upon our return to the UK we wrote a 4 page letter of complaint to TC stating everyting in full. We heard nothing back from them I emailed the letter and sent it recorded delivery just to be sure they got it either way. When I called them up some 4 wks later they said they hadnt had the letter so I called the office I sent it to who told me they had sent it on to the main office within 4 days of it arriving, well this went back and forth till eventually some 13 weeks later they concluded that we deserved a there there letter and a TC voucher of our next holiday, needless to say we sent the voucher back and told them that we were not satisfied with that and wanted to know why we had to pay,again some 10 weeks passed so we decided to take it to ABTA we wrote telling TC this, then today a long patronising letter arrived along with a cheque for the £600 we paid to change hotels. Basically they said that the rep feels the hotel is to standard but they apologise that we had to pay to move. What they dont get is within a 14 month period we booked 3 holidays with TC to the sum of £10k now...and all they can do is re-imburse us, the fact of the matter is we had an awful holiday, we were all ill, i cried on numerous occasions as i felt like i was at butlins more than the caribbean. i dont feel the brochure is a true discription of the hotel abta said to quote to them ' the package holidays regulations 1992 and state you are seeking natural and consequental losses'

What I want to know is does anyone think it is worth our while declining the cheque and seeking more compensation or to cut our losses and never travel with TC on principal.