Holiday Complaints

Do you have a holiday complaint? For help and advice post in here.
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My advice would be to stick to your guns. You got written confirmation of what you paid for.

Mark :)
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My advice is to not wait for them to 'call you' but to pester them everyday! Unfortunately this will cost you in phonecalls but if proved correct you should ask for the phonecall money to be paid back to you as it was their mistake that led to the calls! Always ask for a manager too! Say you're fed up waiting to hear from them and that you may have to look elsewhere for next years holiday if this is how they treat customers!
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