Image of Hilton Birmingham Metropole Hotel

Hilton Birmingham Metropole Hotel

3 of 8 hotels in Birmingham

3 out of 5 from 2 reviews
4 stars
National Exhibition Centre , Birmingham, West Midlands B40 1PP

2 Reviews

Traveller Rating

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Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
Clare Craig
13 years 6 months ago
Having looked at the hotels internet site I booked to stay while at a show in the NEC. The position of the hotel, next to the NEC was great, very handy, just a few minutes walk.

On arrival at the hotel there was a huge line to check in; there was only one person on reception so we had to stand in line for 40 minutes, not a good start!

We were given a room on the 3rd floor and as soon as we got out of the elevators we were speechless, the lobby and downstairs areas of the hotel were beautiful, modern and gleaming, the corridor to our room was old and worn and the carpet was filthy dirty.

Our room was tiny and old and smelt stale and damp so I went back to reception to ask for a different room, we were given a new room on the 2nd floor, again the corridors were horrible and the room, although much larger, was still tired and grotty.

The woodwork was scuffed, the carpet stained and the tiling and sealant around the bath black and dirty. The overall cleanliness of the room was poor, with dusty surfaces and the carpet in need of a good vacuum.

The website for this hotel shows nice new modern rooms and there probably are some in the hotel, but what you are led to believe is not what we got.

There are signs up in the lobby boasting of multi million pound refurbishment within the hotel, I don
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Travel operator: holiday extras

15 years 1 month ago
This hotel is situated within the grounds of the NEC complex, so it is handy for the NEC, NEC arena and Birmingham International Airport. It is only 10 minutes by train from the centre of Birmingham

The reception desk and public areas are very elegant, and the hotel has extensive conference facilities, being able to cope with 1000 plus delegates at a time! There are several bars and restaurants, a large and attractive swimming pool and gym (free to guests, towel provided at pool, need
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Travel operator: booked direct

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