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Quality Hotel Birmingham

6 of 8 hotels in Birmingham

2 out of 5 from 4 reviews
3 stars
166 Hagley Road, Birmingham, EN B16 9NZ

4 Reviews

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Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
David Mills
13 years 2 months ago
Stayed at this Hotel as it,s only a couple of miles from Edgbaston Cricket ground, The rooms are a bit Dated but clean, For the price it was fantastic value and I found all staff to be courteous and polite.
I travel to lots of hotels in the country and you only get what you pay for, If you want cheap, basic, clean this is the hotel for you. Remember you only sleep and wash in the room.

Travel operator: none

Zbigniew Jaszewski
13 years 6 months ago
stayed in the quality hotel birmingham,really disgusting,worse than b&b.when i was living in birmingham 10 years ago, used to be a member at the lesuire club, the standards where great thats why i decided to stay at the hotel without checking the rooms.big mistake!After looking at the rooms we tried to check out with refund but not possible.I have also send a complaint form but have had no feed back,i strongly feel you could make this situation better by refunding at least half, if not full charge back. I have stayed in many,many hotels and have to admit this was the worst ever. If this is the wrong address to write to please email me the right one,thankyou.
We stayed one night on the 26 April-27 April 2008 and paid 70POUNDS with no breakfast a b&B would have been less than half.

Travel operator: private

15 years 9 months ago
We booked this through Late Rooms as we had won tickets to see Birmingham City. Had we looked at Trip Advisor first we would have stayed well clear.

After reception it is all downhill at least you can admire the carpeted walls of the lift on the way up.

Our room was 449 and was complete with grey sheets, rotten windows running with condensation. Paint flaking off the bathroom ceiling, bathroom door didn't lock and the main door was broken where it looked like someone had tried to jemmy out. Not that I blame them. The whole place looked like student halls of residence and someone had written on the fire notice "I hope you are enjoying your stay. I might have too in 1970!"

The buffet breakfast was cold and inedible, many of the staff were Eastern European and barely spoke any English. Think Guest House Paradise/Fawlty Towers without Basil. The bar was grotty and the drinks overpriced. Many of the optics were empty.

There was a police notice on the back of the room door warning about burglaries. Do yourself a favour and don't be tight like us splash out and get a decent hotel.

Travel operator: Booked Independently

16 years 1 month ago
My Husband and Mum stayed at the Quality Hotel when I had my hip operation in Birmingham.

We arrived at the hotel the day before the operation. The plan was I would stay with my husband the night before in a double room and then I would have the operation the next day at which time he would go back to the hotel and move into a single room.

My Dad was to come on join my mum the night of the op so she was to move into a double room. All sounds fairly simple.....or so we thought.

We arrived at lunch time to meet with a very rude receptionist who lead us to our rooms. Mum in a single Craig and I in a double, we put our things in the room and went to settle mum into her room, my Mum's face dropped when we opened the door to a shabby looking room, she insisted it was OK and we decided to go and settle into our double room.

The first thing we smelt when we went back to our room was the stench of smoke, we had requested a no smoking room so we went to reception to request a move. We managed to speak to the shift supervisor who moved us to a suite in the newly refurbished part of the building.

We then went to use the pool and chill out ready for the op the next day, the pool area was OK but the changing area was gruby and un-clean, we returned to our room and it was when I was in the bath that the fire alarm went off, we waited as we thought it was a drill but to our horror one of the workmen on the landing had actually set something on fire, we could smell smoke and everything.

We went out for something to eat as we didn't fancy eating in this hotel from what we had seen throughout the day. The next day I was up at approx 6am in prep for my operation it was a big operation so I was obviously nervous my Dad called me to wish me luck and mentioned my Mam had had no sleep due to drunks in the room next to her, I was fuming as she needed to be strong for my operation that day. Yet again a trip to reception to ask for my Mum to be moved, they moved her straight away to a double room, she later told me that she's slept in her clothes all night as the sheets felt so dirty. Operation over and my Husband returned to the hotel after a very long day he had moved into a single room earlier that day, went to draw the curtains to get some sleep and there was no curtains, yet another trip to reception for a room change, this led us to the Friday we then made arrangements for my Husband to stay on a camp bed in the hospital next to me as he was so disgusted with the hotel After 4 days with me in the hospital he said he felt like he was in a hotel compared to what we had stayed in at the Quality hotel.

Definitely, not quality if you ask me, I must admit when I walked out of the hotel I was kind of glad I was going into hospital!!

Travel operator: Private

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