My mother cannot walk. We come every year to celebrate her birthday. She's 85.
£825 was the price for 3 night half board.
We received no refund, no apology and no replies to our complaint even from The Managing Director.
We are Premier Members. Be warned. Butlins are the Pits!!
Travel operator: Booked in butlins
The room was not clean and there was cob webs and spiders and stains on the settee and carpet. The children did not eat the meals and it turned out to be expensive spending on food outside of the hotels and having 8 children to consider this was very expensive.
There need to be something done about the food cause the adults who eat suffered with diarrhoea and wind you would think the food is laced with laxatives. I will be asking Butlins for a discount for next year given the amount of money I had to spend on food.
Travel operator: Butlins
The room itself was great, modern, clean, and had everything we needed in it.
Room 1- double bed, wardrobe kitchen, table and chairs. Kitchen consists of oven, fridge, cutlery and all cooking essentials. Please note there is no microwave, so microwaveable food/meals cannot be made in the apartment. There is also a ironing board and a iron.
Room 2- bathroom. Bath/shower unit, toilet, sink and a clothes dryer. There is a big ledge and mirror that can be used to stand toiletries.
Room 3- twin bedroom. Two single beds, bedside unit and a twin wardrobe with shelving unit.
Essentials I would suggest bringing for your standard apartment-
Towels & hand towel
Antibacterial hand soap
Washing up liquid
Washing up sponge
Spare bin bags
Scissors (never knew how often you become unstuck without a pair of scissors!)
here is LOADS to do at Butlins, honestly we did not get round to doing everything in four days. There is a big fairground which has loads of rides, but our 3 year old is 1 meter and our 2 year old is under 0.9 meters so she was too small to go on anything but the merry go round, there isn’t much else there for a child under 0.9 meters to do. Although there is a tots fairground located inside the skyline pavilion which toddlers can go on which they had great fun on. We didn’t pay for any rides etc, the only cost was the fairground ‘games’ ie hook a duck.
Shows are all throughout the day and consist of puppet shows, Billie and Bonnie shows and character shows. Our kids LOVED Billie Bonnie and Billie and Bonnies rise and shine show is great for the morning when Mum and Dad want to chill and have a coffee and the kids can dance about and burn off the morning excitement! While we were there ‘Cinderella Rocks’ was the panto. I must admit it was bloody FANTASTIC! Me and my partner were in fits of laughter! This panto I would actually pay to go and watch as an family activity. A must see if it is on during anyone’s stay!
Inside the pavilion there is a soft play area which is split into two sections for smaller kids and older kids. This is patrolled by staff so it means that kids stick to the right section which is great for both age groups to ensure nobody gets hurt!
Splashworld was great with slides and lots of fun to have in the water. If you forget any swim essentials there is a shop there too where you can pick up armband etc! Our kids loved the wave machine in the pool (maybe us adults did too!!)
The staff were ALL brilliant. The redcoats well and truly live up to their reputation and everyone was lovely and welcoming. The girls in the fairy makeover shop gave my three year old a fairy makeover and we had a great laugh with the ladies working in the shop! The men in the hire shop were also brilliant and lovely, we donated our pram at the end as we didn’t have enough space in the car to repack it and didn’t mind giving it up as it was just a cheap one we had brought for the holiday (we may have brought too much billie Bonnie merch) and they were very thankful!
The only downside is one which my partner would like me to add which is baby changing facilities for men’s access! The staff have said it’s fine for him to go through the ladies buildings when it’s a disabled/separate baby change room from the ladies toilets and if this is the case maybe a sign on the gents toilets saying so would be nice, as daddy’s change nappies too (sometimes....haha)!!
Travel operator: Butlins
(We were there as the doors opened) I tried other food items but found them to be over cooked, unappetising , poor quality food and nothing appeared fresh. The other adults of the party also complained that the salad bar was poor with the coleslaw missing vital ingredients which made it dry and unappetising. The party left the restaurant in disgust and ended up buying food at another venue.
I feel this restaurant should be inspected by the food standard agency and closed down until such time the food offered meets the required standard that everyone should be entitled. Beware your food package is poor standard.
Travel operator: 7583
Hotel tip: We ended up using the chip shop or papa John's which are both on resort
We stayed in self-catering apartment not the hotel.
We had them most amazing time here and everything was brilliant from redcoats to entertainment to accommodation to activities.
I cannot fault it; we went for a long weekend and enjoyed it so much we have booked for a week this time next August. Kids can’t wait - nor can I!
Upon arrival at the main gate to butlins on may 31st, there was no one there to greet us or tell us where to go, the gate was just open and unattended and i had no idea where to go, i located a bloke in a blue tshirt who directed me verbally to the check in point inside the skyline pavillion.....once inside the noise hit me like i couldn't imagine, like a continuous roar of different sounds all overlapping and i was instantly dismayed by the huge amount of arcade machines, i noticed that the butlins promotional DVD and brochure makes no mention or shows images of those! They cost an absolute fortune and i was totally unprepared for that, obviously i had known there would be additional things to pay for but not to the extent i discovered and the prices are ridiculous,
Travel operator: butlins
Travel operator: own car
Travel operator: Booked on internet
The bedroom was fantastic again there was colour changing lights in the bathroom and above the bed!! the room also contained a mini fridge, tea making facilities, iron and ironing board and hair drier.The towels were changed daily although on one day the room wasn't cleaned despite the please clean me hanger left on the door all day,on phoning reception clean towels were imediatly sent up,and the room was cleaned when we went for tea,a complimentary newspaper was provided daily.
The staff were all helpful and friendly.There was a large variety of options for breakfasts including cereal,full english and fruit,although at peak times 9am onwards again resulted in long queing times!!!
Entertainment was average but ideal for children,we did enjoy the Micheal Jackson tribute,stars of x factor and George Micheal tribute,in between acts was sometimes a 45 minute wait,far to long!!!Drinks in the bars seemed expensive as was the restaurants on site,and be aware many activities are extra and it soon mounts up!!! overall an enjoyable few days away.
Travel operator: booked directly with Butlins
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