Stayed Jan 10th - 24th 2012
This hotel is set in lovely, well kept grounds and operates the golf carts to take you around it as it is very large.
The bar staff are great and nothing is too much trouble for them and the drink selection is one of the best I have had anywhere with so many branded drinks to choose from.
All staff are generally very friendly and always speak when they pass.
The hotel is a short distance to Playa Car or Cancun and they operate a free bus to get there. Maids brought lots of towels and mini bar stocked daily and room cleaned.
The beach is not very good and has a lot of sand bags as the beach got ruined due to a hurricane a few years back. We knew this before we went so wasn't a big deal and you can get into the water still. You can always get a sunbed no problem at the beach if you are about early. Beware if you go off to get food as people steal your beds and in the afternoon they would set up dining on the beach and would move you so they could do this. Sunbeds around the pool were always available but you get little sun as they have so many palm trees shading them.
This is meant to be a 5 star hotel however the room was damp smelling and on parts of the wall there was damp growing on it. Decor was old and the drapes were damaged and didnt match around the bed or the bath like in the picture. The best part of the room was the bathroom with its big walk in shower. Hot water was really hard to get.
No umberella for when it rained, no hammock as advertised.
This was by far the worst I have had anywhere. It was not A la Carte at all. Small portions with a drizzle of oil, sauce over it served cold or if you are lucky luke warm. Definately not A la Carte standard. I think this is just a way to make the hotel sound fancy but is executed extremely poorly and didn't work at all. I'm allergic to egg and would ask for this to be left off what I would order and yet it would arrive covered in something that had egg in it so I could not eat it. I spent the whole holiday trying to get something to eat that was decent or hot.
This was also the same with room service, they would repeat the order when you phoned it in and still delivery it cold and wrong.
The personal concierge were totally useless. They failed to book some of the trips to go out and never told us, leaving us waiting for the bus only to be told our names were not on the list so we couldn't go.
This hotel is over priced and poor quality and it does not delivery anything they advertise and is at most a 2 to 3 star hotel. I've travelled alot all over the world and this is the worst i have stayed in.
Avoid and choose somewhere nicer.
We booked with first choice and flew from Birmingham airport. We stayed in an ocean front junior suite at the El dorado.
We were greeted with a chilled glass of champagne and a refreshing cold towel upon arrival. Check in was quick and our room was ready for us. We were taken by golf buggy to our room which was outstanding!
The room had a king size four poster bed, large bathroom with wet room shower, in room jacuzzi, balcony over looking the sea with a hammock! The mini bar in the room was restocked daily with water, soft drinks and beers. There is also 24 hour room service with a menu in the room, however we found that if you phoned and asked for something that was not on the menu the staff would happily cook it for you.
The grounds of the hotel are immaculate and are constantly being maintained. There are 13 pools at the hotel, some of which are in the Casitas section but can be used by all guests.
There is a large pool by the Fuentes mexican restaurant where there is daily entertainment such as bingo, volleyball, water polo, aqua aerobics and name that tune. We found that there were plenty of sunbeds available on the beach and by all of the pools, even on days when we did not go to the pool until after 11am.
All of the restaurants are fabulous and we did not have a bad meal during our entire 2 week stay. Our personal favourite was the Fondue restaurant and D'Italia in the Casitas section.
We did have to wait a couple of times for a table as we tended not to eat until after half 7, but we did not find this a problem as we were given a pager and waited in the bar sipping coctails until the table was ready.
All of the facilities at the hotel were excellent and the hotel even puts on a free shuttle service to Cancun and Playa Del Carmen (great for picking up presents for people back home) The shuttle buses do get booked up quickly though so I would recommend booking soon after you arrive with the concierge.
There are shops on site but we found these quite pricey.
There is also an arts and crafts table where you can paint your own pots and have them glazed to take home. They were quite reasonably priced and are a great keep sake as a reminder of your hols.
I noticed on here that someone mentioned that there isnt an ATM cash machine at the hotel, infact there is- it is located in the reps room which is outside the front of the main lobby to the right.
We are returning to this hotel next year and couldnt recommend it highly enough! Next time we are treating ourselves to an extra bit of luxury and staying in one of the Casitas.
Travel operator: First Choice
every restraunt 10/10.my fav was d'italia,the wifes was kampai.
pampered and looked after throughout,especially at the candle light dinner on the beach...if i was to find one gripe that would be a minor one would be ,ice cream YOU NEED ICE CREAM..but that would be it.ALL IN ALL >>>>WOWOWOW awsome!!!!
Travel operator: thomas cook
Travel operator: thomas cook
The location is about 30 mins from cancun airport and about 20 minutes from Playa Del Carmen.
Everyone was very friendly in the hotel, from the waiters, gardeners and to people in general, everyone usually said hola to you..
The entertainment was ok. They had a martini bar were you could go and talk,chill,relax, and drink very strong martinis! then they had a swing bar, a bar were they have swings for you to relax on and to watch the entertainment. they would have a show on, they a live band would come on, they after that disco music would be on till 2oc, if you ever managed to stay up that late!
Travel operator: First Choice
Travel operator: Direct with hotel
Every restuarant was excellent although there were long q's for some.
It was also disapointing walking from one end of the complex to the other only to find that Kampie ir Fondue were closed.
The tv in the room never gave any details of the complex.
Rainy days were a nightmare (not the hotels fault) but surely the martini bar could have been opened.
Travel operator: Airtours
Travel operator: first choice
Main advantages no children, no buffet meals, 4 Poster Sun Loungers I mean 4 Posters as well and no chasing the Sun Beds, 24hr Al A Carte Room Service, 7 Restuarants, 15 Bars, Swim up Bars, International Brand Drinks, Music till 2am we never stayed that late,24hr Buggy Service round the Complex, helpful staff, and No Children, Heaven.
This Hotel caters for everything.
All tips are already included, but for that exceptional touch we tipped.
We had a Ocean View Suite with a 12ft bed and Jacuzzi.
We visited all the Restuarants, and people who may say same food, cant have stayed here. Each restuarant was different with their meals. Italian was good, bur Fuentes [Mexican] was as good if not better.
The only buffet option was Breakfast in Cocotal, with Optic's if you wished hair of the dog, Champagne and a Chocolate fountain. The breakfast catered for everyone.
If you wished a change there was the Burger/Pizza restuarant or the Health Restuarant, both of which made a change to the Al a Carte fare.
Rooms were cleaned every day, as was the pools and the restuarants.
The poolside was unbelievable, there were sun loungers but they also provided screened 4 Poster beds, which were sublime.
The K Team [entertaiments] were wicked during the day, there was not an hour were there was not something different to do. The UK beat the USA 4 times at volleyball and water polo.
The Rep warned you about the exchange rate, but the Hotel was as good as Thomas Cook who we booked with, 2 $ to the pound and 21 pesos to the
Travel operator: Air Tours
Had a great holiday, stayed in room 5326 so we had a sea view as well as the garden.
The rooms are beautiful and the spa is a really nice extra. The bathrooms are spacious and always clean.
The food in the Asian and Italian restaurants was amazing and the staff were very nice and helpful, they cant do enough for you. Some staff expect a tip, and if you dont give them one they huff off making it clear they are not happy. We only tipped if the member of staff was exceptional the tipping is already included in your holiday price and I didnt feel like I should tip someone who didn't deserve it. One room service waiter expected a tip even though we waited 1 hour and 40 mins for room service that came up wrong anyway and had to be taken back?? Save your tips for the staff that deserve them trust me there are plenty.
The Fuentes restaurant was slow it took almost two hours to get and eat our food, but beside that incident overall the service was good.
The entertainment needs a lot of improvement the band were good but sang the same songs over and over again some nights we were a little bored and went back to our room early(ish).
The hammocks are great on the balcony really good place to chill out. Take plenty of money with you coz the shop is expensive almost everything is $4 usd!??? and there is no ATM at all anywhere in the hotel.
Travel operator: first choice
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