Id stay again. For the price its a great holiday. i didnt get the names but the chef with the glasses and the little blonde receptionist were two of the warmest people, genuine. thankyou for your welcomes.
Travel operator: Found it on icelolly
Hotel tip: I like it. Most rooms have a sea view, the higher you go the better itd be. Youll have to walk uphill. As youd expect. Its worth it.
not enough staff at times in some areas.
overall we enjoyed are stay, just feel with some attention to details this hotel could make 4star
We went back to the room to freshen up before lunch on closer inspection of the room we could see that the room was very basic and not maintained to a good standard, the toilet cistern lid had a large crack across the top and the flush button was corroded and dirty, the mirror silvering had flaked away at the bottom it looked like it had been there since the seventies, the grout around the sink and bath was brownish and cracked with dirt ingrained their were plugs but the chains were snapped, the shower curtain was stained with black marks it was disgusting.
We went for lunch in the main dining room it was like going back in time it didn’t look like it had been changed since it was built, we went out on to the terrace to get a table, they were white plastic tables and chairs, the tables where ingrained black, we could not believe what we were seeing, it was such a shame because the views form the terrace where stunning, We covered the table with mats and went for the buffet lunch, it didn’t look very appetising everything was cold, we just ate salad with a bread roll and thought the evening meal must be better.
The evening meal was no better we got their early the choice was one fish dish, one meat dish, a beef goulash, and fries, the other side was the same but with sliced garlic potatoes which were swimming in the centre garlic oil and burnt around the sides, then there was pasta in which you could add carbonara sauce or tomato sauce, then soup, then a large paella and a choice of basic salad we both tried the paella is was disgusting full of cracked shells, tasteless and stodgy, we both tried the fish it was hard and dry again we could not eat it, the meat was tough, we both ate salad with a roll, we took one look at the choice of sweets and thought let’s not to bother, we went to reception to complain about the meal, the receptionist just smiled and said sorry and would talk to the chef.
The breakfast was very basic cold bacon, cold rubber sausages, disgusting looking Spanish rubber egg, sliced garlic tomatoes, cereals and a choice of dried fruit, ham and cheese and fresh fruit which consisted of apples, oranges, and pears.
After breakfast we went to reception and asked again about a room change again we were told that no other rooms were available, we also asked if we could rent a fridge for the room, but was told that they do not offer this service, we were shocked as I would have thought this was a basic requirement in this day and age, but then again this hotel is stuck in the seventies. That afternoon we attended the welcome meeting hosted be Thomas cook rep, after the meeting another couple complained about the room allocated as the had paid extra and not received a sea view, we also complained to the rep about our disappointment with the room we had been allocated and the lack of sea view, considering we had paid extra and the small sheared small entrance balcony, the standard of the room and the smell from the toilet drains first thing in the morning, the disgusting food, and not being able to rent a fridge. The rep said she would see what she could do about the room, and said she would get back to us; she went to the reception and never got back to us. After all it was her job to follow up complaints as we were on holiday.
The lighting around the apartments did not come on until 21.00 it went dark at 20.30 making it impossible to see as we left the apartment, in fact one evening my wife slipped on the steps grazing her knee and bruising her thigh, we went to the reception to make them aware, the receptionist said yes I know shrugged his shoulders and said I’m sorry.
The ladies toilets in the reception where out of order all the time we were there, ladies had to go across the hotel down two flights of stairs to the bar to go to the only other toilets in the Hotel, It was a nightmare when we sat at the snack bar at the pool as we had to go quite a distance to the only Hotel toilet.
The snack bar was run single handed serving food, soft drinks, and alcohol, from 11.00 till 18.00 One person on his own working seven hour without a break and struggling to keep up with the demand and the large queues, the bar in the evening was also run by one person again struggling to keep up as large queues which gathered, when the bar closed at night there was no warning they just locked the doors to the Hotel leaving everyone on the terrace with no access to the toilets, unless we went from the back of the hotel up down the side of the hotel to the front reception, where the ladies were out of order so down to the bar, why they did this was unbelievable, just pure disrespect to the guests.
Thank goodness we only had a week here.
The staff were friendly enough, some more helpful than others. The food was adequate and we did not starve, however sometimes we had to wait for supplys to be replenished, particularly in the evening. Chips were a constant on the menu and pudding always seemed to consist of three types of what we dubbed goo. There was goo that looked like blancmange, goo that looked like angel delight and goo that just looked like goo. Goo came in various colours but all tasted pretty non descript. There was also cold rice pudding most days and usually tinned pineapple peaches and mandarins. Fresh fruit was usually water melon, apples, pears or bananas.There was quite a lot of fish on the menu as you might expect, but chicken and pork chops featured too, as did pasta and soup, and on one occasion pizza. The snacks at the pool bar were only hot dogs or burgers, but on the occasions our daughter tried them she found them to be well cooked and tasty, there was no sign at all of Joanna who eveybody seems to love so I can't comment there. Tea and coffee are only available at breakfast, the machines are switched off and covered up at other meals. Tea and coffee were available during the day from a vending machine but for the most part undrinkable, though the hot chocolate was good. When the pool bar closes water is only available from a vending machine and when it ran out one evening we were forced to purchase bottled water from a machine outside reception. The room was small but we didn't spend much time in there apart from sleeping. The towels were changed daily, but the sheets were not changed while we were there. There are no hair driers, so if you want one be sure to take one with you. Also unlike carribean all inclusive you do not get fresh beach towels every day, so be sure to take your own. One low point for us was that the room we were given was next to the path that every other holiday maker seemed to have to take to their room, not only that but there was a loose manhole cover on the path that every one seemed to jump on as they went past, it took us a few days to realise what the dreadful noise was as it seemed to be coming from the room above, but we got only 2 good nights sleep in a week. We felt that overall the hotel needed a face lift. We didn't really do the entertainment, as we do not like the butlins style, but there is a quieter lounge were you can sit in the evening, but there is no bar in there so you would still need to go downstairs to get a drink. On the subject of drinks, we found that they came in 2 sizes, the small size was the size of a normal plastic cup, the larger size was about half a pint, and we never had any trouble with one person going and getting three drinks, one for each member of our party. On the whole we had a relaxing week, which is what we went for.
Travel operator: independant travellers
Travel operator: Thomas Cook
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