Hotel is great, clean, friendly staff, view from balcony could have been better as we overlooked a road with distant mountain views, room was adequate size for 2 people.

Food very nice plenty of variety and well cooked and presented husband is a bit fussy but he never complained and ate a lot every day !!!!!!

Barbeque every night if you fancy a change from the buffet which you eat outside with waiter service and usually theres a singer while you eat. Food here also good but only if you like meat a lot as thats pretty much all thats on the plate !!!
Drinks good too not watered down and staff never frowned at how many we had, help yourself to beer, wine, sangria, cocktails, tea & coffee and soft drinks all day. ice creams available but you need to ask for those

Entertainment was not so good , usual kids disco and bingo every night before the main act which consisted of dancers and bad tribute acts never really sat and watched any of them.

we went on our first family holiday and stayed at the condessa for 2 weeks and thought it was a great place well situated to shops and only a short distance to alcudia centre. the hotel was clean but did find some days they did not clean the rooms very well. the hotel food is well presented in the resturant but it is a bit varied and if you are a fussy eater like me and my partner you may find yourself eating alot of chips!!!. the breakfast was excellent but did have diffculties in the evening especially with my son who just ate chips for the whole 2 weeks. the resturant staff are very welcoming and friendly in the main resturant. the bar staff are okay. the snack bar is very good and this is where we ate in the day and was also varied. for all inclusive this was not a bad hotel but the grill bar in the evening was a bit poor and especially made you feel uneasy when the watiers kept shaking the tips jar when you were enjoying your meal. the swimming pool is very cold but if you have little ones like me you have to grin and bear it and yi did get the view glances especially of the germans. if you are going here with little ones some people can make you feel uneasy and especially german people look at you like you shouldnt be there it is a family hotel. the hotel entariment is okay but after mini disco for the first week it gets boring same songs and dances every night but my son enjoyed it especially coco. it does start late and we didnt really have chance to watch the shows as these didnt start til 10pm after bingo which is slow and can hardly hear. we would go back but only for a week as it dragged.

this hotel is perfect for a family with young children and non fussy eaters, they do not cater for vegetarians,the same type of food every day breakfast was very good the a/i drinks very good. pool area very crowded-with little chance of getting a lounger unless you got up very early.its 6 steps down to the beach which was lovely. childrens entertainment was very good,but poor for adults.room small for 3 adults and the 3rd bed uncomfortable-ok for a child.we were visted by cocroaches (sorry about spelling)staff sprayed room very soon after we reported it.

First thing to say is that some people see a glass half full, while to others, it is half empty. Same with everything. Hotel is clean, but could really do with a lick of paint and a general 'deep clean' in some areas. But even after saying that, I can only heap praise on the place.
Arrived early hours and then at 7am stood tutting as the crowds flocked to reserve the sunbeds, only to spend the rest of the day wishing we had joined them and did so after that.
Pool is small, but it's right next to a large one called the Mediterranean, so not a big problem surely?
Plenty of seats in the shade for us who are hated by the sun.
Food was pretty good, same old same old, but still well presented and tempting to try stuff that I normally wouldn't try. (Tuna steak now on the shopping list) However, some people did moan a bit about it, then said they are fussy eaters! Maybe all-inclusive is not for you then?
Entertainment weak. Maybe OK for a 5 yr old, but the adult entertainment needs a shake up.
Full of all nationalities, Germans were fine, Italians stood preening them selves all day (Both sexes) and true to form, the Brits let their kids run riot. Things like earning the skills of riding a pushbike is fine..... but maybe not in the restaurant, I kid you not!!!
I'd go back and also recommend it.

this hotel is fab. We went as a family on our first holiday aboard and we LOVED every minute of it and my sons were crying when we had to come home. One week was not long enough so next year we are going go back for two.
We are all counting the weeks.

The rooms are spotless the stuff are so friendly and the enterainment in the day and evening is brill keeps enjoy happy.

The pools are very clean. The beach is gorgous and warm and geat for all the family as not to deep.

So all i can say is have a brill holiday and see u there next year

Brilliant holiday. Everything was perfect. Room clean and excellent location. Food excellent. Facilities excellent.
we were being picked up at 0715 and they open the breakfast for you at 0630 which was brill. Would definetely go back.

Thumbs up from the moment we stepped into the place. Check in took minutes, the keys and info were already laid out, all you had to do was give your name. We arrived late, so our first meal was breakfast. All well cooked and plenty of it. The Snack Bar opened at 12, so if you just fancied a light meal it was there. The main restaurant opened at 1:00pm and served a full and varied menu. Then later, sandwiches/cakes and biscuits. From around 10am the poolside self service drinks are available. Tea and Coffee. Pop and Juices. San Miguel, Pina Colada and Vodka Sun. Then it was off for main meal at 6:00pm. Evening entertainment was a bit slow at the start of our week, but I think we were at the tail end of the early season as it picked up from the Friday. Only being spoiled by showers. We were always down for breakfast at about 7:30 and did notice on the way down that the maids had already got there cleaning gear in the corridors waiting to start. I don`t know what time they cleaned our room as we didn`t return to it until the afternoon. We checked out on Sunday 8th at 12:00pm and found the All Inclusive didn`t end until we boarded the bus for the Airport. This was great for us as we were on a late flight home. All in all we could not fault this hotel and would recommend it and revisit it in the future...

hotel rooms very clean but could do with more storage space, only a wardrobe and three shelves not enough for a family. new mattresses on beds, been repainted so more than adequate.
the food was plentiful, choice of main restaraunt or set grill/barbeque with waiter service in other restaraunt every night. the food was sometimes not to our choice but others really enjoyed it, we have had worse at other hotels.
the drinks were free flowing, either self service or go to the bar, san miguel, spirits, sangria ( very strong) kids slush all day and plenty of other drinks including tea, coffee etc.. ice cream lollies and self service whipped ice cream all free.
location: on the beach and close enough to playa de muro and alcudia.
entertainment: geared towards younger kids and adults three good professional acts while we were there.
dont believe what you might have read its not full of germans, mainly brits and the germans that were there were very friendly.
all in all a very good hotel, staff brill, very clean hotel would recommend it.

Just returned from the condessa after a lovely relaxing holiday.
Fantastic location ,right on the beach.

Hotel bathrooms need updating ,but very clean.
Lovely cleaning staff,very pleasant.

Room had fantastic sea view , it was lovely to sit on the balcony and watch the evening entertainment.
Could do with more power points though!!

It was a nice change to get a good nights sleep because the hotel bar ect closed at 12.00 and guests respected others and noise levels were low!!

Food and restaurant good ,you had a lovely choice of dishes,and the staff very pleasant.

Only downside was the dreaded towels on sunbeds so we went on the beach every day.

Would recommend this hotel if you want a nice relaxing break,nice staff and good food and location.

The position of hotel is great on the beach. Hotel was very clean and food in restuarant was good . The downside to the hotel is the way it is run i.e all inclusive for the germans and half board for thomson guests . You can if you wanted to upgrade to all inclusive at a rate and if you dont want to be treated like a second class citizen .
the entertainment in hotel is run by hotel poor standard of shows if you can get a seat to watch at the outdoor arena . Take our advice dont sit on wall at the back of tables cos you wont get served . The bar shuts at twelve wether in or outside it but the manager comes at ten to to tell you drink up nobody stays in my bar after twelve even to finish drinks ,you either drink up or take them and sit in reception to finsh or they take them off you.
we were two separate familles on holiday together ages ranging from 11 to 79 some of us had been to hotel before and they had good memm=ories of this hotel and resort but how both of these have changed .
the hotel as i have said earlier not good at all would not stop here again if not all inclusive dont want to know you ,the staff are geared up for the blue band people as we called them , got these served a lot more politer and quicker. Bar staff and waiters are arogant dont ask you to move , only friendly staff were reception and the head waiter who greeted you .
the maid supposed to come between 9.30- 12.00 thats a laugh nine o clock everyday .
the thomson reps well what can i say about these not a lot as you cant work out what they do for there money.
we spent longer at palma than flying out there to get our transfer as we had to wait for two other flights to come , three reps on bus back no welcome to majorca or anything on way to resort or sorry for wait , when complained to rep you are lucky you got a rep on bus . Welcome meeting shorest ever known buy my trips or dont want to know you .
after a poor start with reactions in hotel and of the reps we decided not to spend another penny in hotel apart from drinks at dinner.
we went out everynight not always to same place but i must highly recommend this place to you the pinetree what a place friendly, warm good atmosphere ,quizzes ,party games and karoke after midnight the three guys that run it know how to make you feel wanted .nice to know when in a hotel like this .
unfortunately for alcudia most of the hotels are going all inclusive which is spoiling a beautiful resort lovely beaches , nice bars etc, although this might sound we are winging alot it is how we feel and dont normally moan . First time with thomsons definately the last they dont care once you have booked . Would go back to alcudia in years to come . After all of this the 7 of us still managed to have a good time but as in all cases its what you make it .
just beware if you do go english at this hotel are bottom of pile.