Well when we booked was really looking forward to this holiday. Ok a bit more laid back than usual the resort I mean ,we have been with Thomsons 4 times now including this one.

Next year will be booking with someone else, the resort of Oasis Papagyo was nice on first sight ,but when you really take a good look you notice a lot of faults, and as for the so called reps ,they were not interested at all especially in the kids, just did the bare minimum, and even that seemed an effort. Just because it was coming to the end of season, no excuse as far as I

If you arrive at night get your bearings before you try to find your room. It's really dark and the maps are not really that great.

The facillities in our room were adequate. The maids came 3 times during our weeks stay to change towels etc. Our room and balcony were in need of a good sweep!!

The town was a fair way from us, you could walk but it was quite unpleasent in those tempratures. It was cheap and easy to get a cab.

Hotel staff were friendly. The reps were ok, kept the kids busy if that's what you want.

The supermarket and restaurants onsite were expensive.

All in all the accommodation was fair.

I will keep this short so I don't get you too put off. In all the hotel/apartments were not too bad, I have stayed in much worse.

The cleaner came 5 days a week and changed linen/towels every 3-4 days. We did hear of some who were having some problems but a small complaint did the trick.

The room was quite basic with a microwave and 2 ring electric hob, good size hot water tank (showered 4, not 2 like some do). Only real moan I had was that the beds are not too soft and due to the layout all you could hear were new arrivals and leavers every day at around 07:00 wheeling luggage.

Pools are quite clean (all 5 of them) but be aware the top pools are salt water and very cold. I would go down to the 2 pools at the bottom of the complex if I was you.

Bar staff were good with kids but not very good at English. Thye understood the basics but you needed to make sure they were giving you what you wanted. The hotel and the complex were very expensive including the supermarket and it was working out at over

My 10 year old son and I stayed in Oasis Papagayo.

This had to be the best holiday we have had abroad.

The kid

This was our second year at Papagayo, and the levels of cleanliness have definately slipped since 2005. Like other reviews, we had to ask for clean towels 9 days into the holiday, the rooms were not cleaned enough for a 4* star rating. The kids pool area was only cleaned once while we there (opposed to everyday last year) and that was only because a few holidaymakers had complained about the uncollected beer glasses and very 'undesirable' items lying around! The pools and pool bar area also needed a good clean.

Reception staff friendly and helpful enough, but very slow. We waited an hour to check-in on our arrival because they were not sure if our rooms were ready for us!

Had to be down very early for sunbeds and parasols (the fixed kind - very limited and most people with young children needed one as sun is very strong), we asked reps for the Thompsons parasols that they had last year, but were told that the complex management were not allowing them this year.

Thompsons Reps were as good as ever with the kids, endless patience and energy! They work very hard to keep kids happy. Probably not enough for the size of the complex, had to be sharp about getting your kids name down for the following days kids clubs if you didn't want to miss out. Entertainment on an evening got a bit samey after a few nights, but you can't knock them for trying so hard!

All in all we did enjoy our holiday - we met some great people, only the cleanliness issue spoiled things a bit as we couldn't help comparing things to last year.

We had great expectations after brilliant reviews on Thompson's own review pages.

I have to say, although the room was quite nice (1 bedroom apartment)except for the sofa bed for the kids which was broken and warped. MY 12 year old ended up with a bad back! The hotel was very odd.

The staff, especially pool bar staff and waiting staff did not seem to like us English much? It is the first holiday where I have not struck up some kind of rapport with a member of staff, be it a cleaner, waiter, bar man. They didn't want to know at all. In fact, the English pup inside the hotel (The Golden Goose) was a very dark dowdy and uninviting place and the member of staff (male with blonde hair) was so unfriendly, slamming things about and if you asked for a drink whilst he was eating his pizza at 6.30... you almost got splattered with it with the force he threw it back into the box due to the fact you had disturbed him (even though in fact the pub was open and you were a customer!)

The internet (four computers) only two worked while we were there for a week but the internet didn't, only games. Kids hogged the computers also for hours and I became so frustrated back and forth waiting for an opening.

Did not try the food in the buffet but one of the reps informed me the food wasn't up to much so they all ate out even though they their food was included!

Kids joined the clubs but didn't fancy going. The reps to be fair did seem friendly and worked very hard but the rowdiness of microphones blaring out around the pool all day and loud music was a bit overbearing! If you want a quiet relaxing holiday, this might not be for you!

The bar used on an evening for the reps entertaining etc was not very inciting. We went twice and stools were soooo uncomfortable and again, like the Golden Goose it was dark and uninviting.The bar was miles away from majority of seats. The entertainment unless you were watching your own child doing something, was pretty bad to say the least.(based on previous 4 star experiences that is)

The location was not bad really as we don't mind walking and taxis were cheap but beware.... you order a taxi at reception to find it is intercepted down the street by others (of a certain nationality!) before it gets to you so leaves you waiting hours! We had a couple of confrontations and witnessed one or two with this happening regularly. Not fun if you have kids and have waited half an hour in the heat.

Cleanliness of the room was very good actually except on arrival at night there was only 1 cotton sheet for the sofa bed for 2 kids so they became cold in the night. This was rectified after asking a Thompson's rep twice the following day.

Very disappointed with this two week stay!

Hotel was very dirty, our room never got swept once in 2 weeks, the balcony was filthy, and we had to swill it ourselves, due to having a 3 year old with us who didn

Arrived to a very spacious and pleasant reception area but service behind the desk was very slow.

The apartment again was very spacious and very nicely decorated with modern furniture. We weren't very happy though with the double sofa bed for our two children to share. Although they are only 4 and 6, we would have preferred two singles. The rooms were cleaned reasonably adequately, but the floor and balcony could have done with a good sweep.

Despite negative reports of the swimming areas, we did not really find this a problem. The saltwater initially bothered my daughter but she soon got used to it. It was bonus to have 5 pools to choose from as none of them were ever overcrowded. There was, however, the usual morning towel dash. Although, there were often sunbeds still vacant mid morning scattered around the pool. There was alot of entertainment around the pool but you could sometime feel a bit 'rail-roaded' to join in!!

Only tried the hotel a la carte restaurant once and found this ok and priced about the same as others in the main resort.

The hotel evening entertainment was pretty much as expected for a Thomson Family hotel and the reps work extremely hard. It would be alot better, however, to have had some professional acts in to keep everyone interested.

The kids clubs were as good as ever, with all reps again working extremely hard. Our two girls loved going. The only problem was the signing in. Unless you were there promptly at signing in time you would certainly not get a place in the 'Team' club.

The only negative about this complex would be location to the main resort but, all in all, would recommend this hotel.

The food on site was not very nice.

The room 4a was clean and very handie. God help the other people whoes room was in the 200. On arrivel a map was given very hard to read and easy to get losts, we watched many people on a evening flightget lost.

It would have been very nice too have clean towels and sheets every day, but not so lookye but overall excellent.

The hotel restaurant food quite good but very slow, and only one lady waitressing on her own even when busy. The buffet restaurant, a lot of Itatians and they seemed to be very friendly the staff and got served first. Food rubbish, eat out.

Reception ran out of euros so don't rely on them
get all your money changed before you go. Everywhere closed on a Sunday.