How WRONG could we have been, we were allocated the rooms, we had a room on the fifth floor, perfect I thought but then they said that my daughter and family were not in the main hotel but out of the hotel and down a very very steep ramp (the bell person almost became a cropper taking the bags down) There was a cramped open air corridor and then three flights of steps to reach the room with no lift.
My daughter and husband went back to reception and said that this room was absolutely no good for her family as the baby was in a pram ,it wasn't fit for purpose. After all to get to my room you just came out of the lift and went straight into the room not even a bit of a lip to get over.
The staff on reception said that there were no other types of rooms available but if we saw the manager on the next day they would see if they could swap them into a room the same as ours so this time with no bell person available my wife and I helped to carry all the cases, children and pram to the room (once we had negotiated that ramp and the three lots of stairs that is.)
The next day they were prepared to do nothing saying the hotel was full, with phone in hand I went on several hotel sites with rooms available there and then, next excuse was that TUI was at full allocation and they were not prepared to upgrade us, hang on had we not paid a premium to have a family room? no response. They were sticking to there guns.
But you have rooms available NO WE HAVEN'T was the reply as they were still booking people in. I have stayed in a lot of hotels in my life as a Area Sales Manager both four and five star in the UK and abroad but I have never ever had a hotel refusing to satisfy a simple room move to keep their customers happy.
The TUI rep turned up at that moment in time and at first it looked promising but then they told her that only three people were allowed in our type of room hang on they were going to book us into one of these rooms until the family rooms were mentioned. The upshot was that even she failed to convince them that the baby was in a travel cot after all and other guests with babies and a toddler were staying in the same rooms.
The staff on reception were prepared to do nothing and that was that and became very off hand with us and just wanted to ignore us. We made the best of a bad situation having to bring the baby and toddler down and up three flights of steps and a dangerous ramp that in this country would have been condemned by health and safety . I slipped and hurt my back at least twice
I am not going to review the rest of the hotel because if they cannot get the basics right then there is no point in reviewing the rest.
MY ADVICE IS TO STAY IN ANOTHER HOTEL CHAIN DO NOT STAY HERE.
YOU HAVE BEEN WARNED !!!!!!!!!!!!
Travel operator: TUI
Transfer to resort was delayed an hour.
On arrival our first impression was that the hotel was a little isolated but it appeared to be clean and tidy with planty of facilities.
Sadly the food was a let down. Usual buffet style but the same old complaint i.e. luke warm and fairly basic.
Certainly it is possible to survive but you will not look forward to dinner. Breakfasts much better and so we decided to eat out at night, which rather defeats the object, but hey ho.
Hotel staff were polite and generally helpful, but only if you could find them! Getting served was a nightmare. It is pretty clear that 90% of the guests were all inclusive and mainly German with a few Spanish families too. We only met two other UK coiples. We soon figured out that the waiters were invisible - probably so as to avoid providing too much of the all inclusive drinks and make a bit more profit.
Entertainment was mediocre at best, but if you like Bingo you will be fine.
We cut short our ten night stay and paid extra to get a flight off the island after just 5 days.
We have now booked a short break with Thomson in Lanzarote at the Rubicon Palace.
Overall, my advice would be do not book with Thomas Cook and do not stay at the Gloria Palace. Both fell well short of our expectations.
Travel operator: Thomas Cook
Food excellent, buffet style with a great choice.
Mainly Spanish and Dutch guests, various daily activities to suit all. Evening entertainment not great and best to go to the bar for your drinks as you will wait all night for waiter service.
Overall enjoyed the relaxing break. Didn't use the health/spa services although very popular with others.
Travel operator: Med Hotels
Hotel on excellent raised semicircular position overlooking sea.
Hotel spotless and rooms cleaned every day. In house entertainment every night usually watchable. Most guests were German or Spanish.
Staff were most helpful.
A half hourly free shuttle is provided from hotel to Playa del Ingles/Mas Palomas.
Grounds are well kept with two pools and one on roof. It also has a spa.
Travel operator: Media Travel
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