The location is what lets it down, it's about an hours walk into del ingles, although you can get a taxi outside the hotel costs 5 euros.We found the staff very friendly and courteous, checkin was a bit slow as everybody has to fill out a regestration form and our room wasn't ready for us,it was 2 oclock so we went and had some dinner while they got it sorted.
We did'nt really bother with the entertainment, trying to find seats if you didn't get in early(before 8ish) was a problem, but they did Mama Mia and Rocky Horror Show which were very good.
I would go back to this hotel, if I was just wanting to chill but in my opinion if you want to be where there a bars and nightlife go to a livlier resort.
Travel operator: Thomas Cook
food was plentiful, it was abit samey by the end of the week but we always found something to eat. drinks were great, wine, beer and soft drinks were self service this meant the kids had drinks when they wanted one, also included in the drinks were a few cocktails which were very nice.
the pool areas were very clean and there were lots of space and sun beds available.
the entertainment team tried their best but it was not great and i thought a few outside acts would have been better.
this hotel is out of the way so if you are looking for a quiet getaway from it all break then this is for you!
Travel operator: direct with hotel
Travel operator: thomas cook
On arriving the communal areas of the hotel do look slighlty tired but that said the rooms are clean and tidy, ours was basic but did the trick with a safe, fridge, 2 single beds a good bathroom and the shower was always hot and a TV with 2 English channels - but who goes away to watch TV?
THE FOOD & DRINK - This was our second all inclusive of the year and compared to the so-called 3 star we stayed at in Tenerife this knocked spots off it. My wife is a veggie so is the fussiest eater i have come to know and she was impressed with the variety and quality of the food, with numerous meats on offer, great salads, pizzas, chips, wedges, rices, chinese meals, skewer kebabs, vegetables, great selection of fresh rolls and baguettes. The breakfasts were cereal which were OK, the usual meats and cheeses for the German's, a good selection of fruits, and then theres the fried eggs, beans, sausages and the Spanish streaky bacon.
The snacks during the day was a little dissapointing offering hot-dogs and toasted ham and cheese only until 11:00am, but if you've had a good breakfast then it should keep you going until lunch. They then did sponge cakes later in the afternoon which was nice with the coffe they offer.
The drinks are very good, with any spirits you could want (the measures are massive!!), the draught beer is good, coke, fanta orange and lemon, sprite, water, and wines from the pump, red, white and rose - all self serve.
LOCATION - Previous reviews go on to say its miles from anywhere and its hilly etc etc???? Its the canaries!!! Apart from Tenerife the rest have the main resorts spotted in centres which you have to - 90% of the time - get a cab to, costing from 2 Euros to 5 Euros, so if you are a lazy git then get a cab!!! The hill from the Spar shop (which stocks everything) at the bottom isn't that bad a walk. We did walk to San Augustine Centre and back and did the steps up from the beach - i'll just say my calf muscles ached for 2 days!
STAFF - The staff overall were great, if you speak to them like normal human beings then you get a positive response, try a little Sapnish, even if its hello, thanks and goodbye - they respect this, its called manners which some people clearly did not have.
The cleaners do clean anytime from 9am to 11am, so if you dont want to get woken too early, pop the card in the card reader on the door. They do a good job of cleaning and even tidy your clothes and fold them at times - if you're too lazy to do it yourself.
ENTERTAINMENT - I'll start by saying that it is clearly aimed at the children, but i feel a holiday is what YOU make it, if you sit there with a face of thunder for a week then you are not going to enjoy yourself, get involved and have a laugh then it'll brighten up your holiday. The animation team were fantastic, my wife and all the other Brit's we met there got involved and made it a great week to remember. Aurelia, the dreadlocked one, and of course 'The Bitch' (a gay bloke who's name we couldn't get) were soooo funny and made us laugh, they would ask if you wanted to take part in activities and if you didn't it was resepected - but we were on holiday and did several.
As other reports say, there are a lot of Germans and other nationalities staying at the hotel and YES they are ignorant at times, but that is across the board, i'm sure there are some Brits exactly the same out there. We made good friends with 2 French lads at the Hotel and they were fantastic and friendly.
Travel operator: Thomas Cook
The hotel is located at the top of a hill, from which you have access to two beaches. The small pebbly beach is accessible via approximately 180 steps, whilst the main sandy beach at the bottom of the hill is accessible either by walking down the road or via 149 steps - whichever way you go down to the beaches you've still got to get back!
Room was spacious and well laid out with plenty of room to store clothes and suitcases - something not often found in foreign hotels. As non smokers we found the smell of stale tobacco offensive - it appears that there are no specific non smoking rooms. The smell did dissipate after a week of keeping the balcony door open.
At the time we went there was only one restaurant in use. The quality of the food on offer was always good although variety was sadly lacking. It was disappointing that there were no 'themed' evenings for dinner, it was always the standard offering.
Daytime activities were good where children were concerned, but seemed a little sparse for adults - could have been time of year as we went 'off season'. Evening entertainment didn't really start until 10 pm (everything then closed at 11pm!) - still miming to Grease and Abba!!!!
Be warned if you don't like the Germans this hotel is not for you. Out of approximately 1,000 guests there were only 50 English.
Travel operator: MyTravel
The maid service was excellent. Although sheets are only changed once a week, beds are made every day and you can have your towels changed as often as you like. A word of warning, they come knocking on your door at 9am!
Hotel is at the top of a fairly steep hill which, in hot weather, is nigh on impossible to climb back up again. There is a small shop opposite the hotel with papers, souvenirs and some clothes etc, plus a small cafe. The main shop is closed for refurbishment so it appears to have relocated temporarily into its current premises. There is a bigger Spa shop at the bottom of the road where we got water etc but, in hot weather, its a killer!
Food was excellent, plenty of choice. I personally got a bit fed up with the same desserts (a range of cakes, fruit, icecream etc) but the main courses were excellent.
Staff were friendly on the whole although few spoke English and those that did weren't fluent. The entertainment staff all spoke English. Talking of entertainment, they did try hard and, especially during the day, the entertainment was very good if you wanted to take part - darts, table tennis, yoga, shuffleboard, boules, football, water polo, craft making activities, aerobics (who wants to do that on holiday?) etc. Night time was entertinment provided by staff on 6 nights and included a mini disco, bingo, audience participation nights and a couple of evenings where they tried to mime to Abba and Grease.
We personally wouldn't visit this hotel again as we weren't aware how few English people would be staying at the time. There were approximately 50 of us out of about 800 or so. Most of the guests were French, German, Spanish or Italian which made for some friendly rivalry when it came to the games.
Travel operator: Thomas Cook
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