On the first night of our stay in Laguna Park 2 room (P10) we were awoken by the sound of smashing glass at around 2 am, after getting my bearings and getting to the balcony to check if everything was OK with my sisters room which was next door, I was greeted by a man, who I have since found out was a resident on the complex bleeding heavily on the ground below our balcony and girls screaming and shouting in the room below. After grabbing our clean towels I and my partner who had rung reception to alert them of what was happening went to help the man who was bleeding to death!
We managed to stem the bleeding this went on for over 40 minutes, security turned up around 20 mins after phoning reception to ring an ambulance, my partner had asked for an ambulance to come when he phoned reception to report what we had found, my sister had ran to get help from reception and my nephew who is 14 also ran to get help as well, my sister then suffered an asthma attack due to running the distance to reception for help! My 70 year old mother was on the balcony watching all this happen and my 14 year old nephew also once back from trying to get help, not really what you want them watching on their first night on holiday. When we eventually got to bed we couldn't sleep and were all on edge. When awaking in the morning I entered the balcony and looked down to find all the blood towels etc still there!!!!!!! There were children and families going for breakfast! We alerted the cleaning staff to the blood to which they knew nothing about, in all this time there were 3 girls in the room screaming and shouting both at night and in the morning. We also found out later that the girls had been in the hotel for a least a week before we arrived and there had been other altercations with them previous to us arriving on the 29th.
The hotels response was “the apartment involved in the fight is a privately owned apartment, nothing to do with the hotel. There are 60 apartments out of the 300 which were sold privately and these apartments have owners who are responsible for their own clients, cleaning and maintenance of the their properties” 2 nights of screaming arguing and smashing things followed! One night there was a full on fight at the pool area around midnight!
On the 4th we arrived back at the hotel after celebrating my mums 70th birthday away from the hotel, on entering our room, we heard arguing in the room below, then door banging and screaming, which quickly escalated for a full on fight between a man and a woman, it sounded like he was going to kill her! Again reception was called and security arrived, then 6 police officers arrived and entered the room. We were not given clean towels until the 2nd of September and then we had to ring for them, the room was cleaned the day after this while we were out but NO clean sheets the whole of the stay in room P10.
The food is not to a good standard! Serving raw chicken on one occasion! The food was inedible on many occasions, it was cold, no clean cups at breakfast, no small spoons, no tea bags on many occasions, no butter etc etc, I could go on and on...
The rubbish was left from night time till morning, there were bags of rubbish when we were leaving the room and pool area and they were still there in the morning. The paths were only washed down once on our stay. I never saw the pool area washed down or the sun beds and there was a smell of raw sewage all the time.
Food at the pool bar was the most edible in the whole place, but same every day, hot dogs, burgers, pasta and chips. Some salad but always waiting for fresh to be brought out unless you ate at 10am!
Pool area is good. Some staff very friendly and helpful, but that is all I have to say good about this place.
Please please please, spend your hard earned money elsewhere, we certainly will not be returning to Laguna Park 2 but will return to Tenerife.
Travel operator: Independant
Hotel tip: Dont go!
Travel operator: On the Beach
Hotel tip: Avoid like the plaque its dirty and unclean and the pool area was dirty and un safe the stairs leading in the pool was broken I had to complain about it
Travel operator: sunsave
Hotel tip: It was all fab
The food was always cold even if you got there when it opened, no microwave to heat it up, the same food for lunch and tea. The all-inclusive was rubbish as it finished at half 10 and that's when the entertainment started so that's not very good!
On the last day we weren't allowed to eat well or get drinks on the all-inclusive as they said it had finished even though we did not get there till late on the first night. Towels only got changed about twice in 2 weeks, also had to pay for the TV even though we was all inclusive, which is a scam also had to pay for sun bed mats. Pool was too cold to go in should have some sort of heating for the winter.
Travel operator: on the beech
Travel operator: low cost holidays
Travel operator: Onthebeach.com
Travel operator: qwerty
Nice layout to the hotel...loads of apartments & a steep walk to the bottom ones so maybe if you are a bit dodgy with the legs maybe worthwhile requesting an apartment near top of complex.....either way...its a steep walkway to the pool/bar/restaurant or a steep walk back up from them...although there are elevators to take you from poolside to the main walkway 2 floors up of the hotel.
Rooms are fine....don't expect the ritz! But it's not bad as no doubt some folk will review.
TV, Cooker, fridge, microwave, cutlery/plates, kettle, towels all supplied
Bed was broken on arrival.....not thru my usage anyways haha...but was changed with brand new bed within an hour
Digital Safe in room where you set your own code....great idea!
Sliding patio doors, they are safe enough & mines locked fine...but still advice is....anything of importance at all in safe....i certainly had no problem with theft etc
Staff were really nice.....Amy in entertainment is a stunner lol.....but boyfriended up lol...still she was ma karaoke backbone on a couple of nights lol....sometimes disasterously lol...say n more...she just picked bad duet songs lol
Entertainment programme actually quite good....i'm not one for hotel entertainment but....illusionist had me glued & the billy connolly show was very good...although toned down....still...he gave it tight to Mr "ed hardy t-shirt" from London who thought he'd try mimc a scots comedian haha....fool
Pool:.....heated seawater.....but really could do with being cleaned.....it was "fine" but to many floating objects for folk like me who shouldve been born a seal as im constantly swimmin under the water.....i hope hotel do take this issue on board quite quickly!!!!
Plenty sunloungers & hotel has the rule...no reserved sunloungers with towels....excellent rule!
poolbar/snack bar very good i have to say...used it on last day after a serious heavy night before....food nice priced
hotel main bar where entertainment is......spirit drinks are terribly priced & this comment should be taken on board!....
Travel operator: Travel Republic
Would I go back to this hotel again, yes and no, yes because we enjoyed the pool area, the kids enjoyed the food, we enjoyed the bar at night time and the staff were brilliant, no because we like to visit different places. But if you get a good price holiday here, and dont expect 4* or 5* quality, you wont be dissapointed.
Travel operator: self booking
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