Apologies if this seems quite trivial but we can't believe the trouble we are having trying to pay Thomsons a compliment ---- correction the hotel we stayed at, a compliment!

In Februaury we ventured to St Wolfgang for our first 'snow' holiday. It was a simply magical holiday ---- the weather (snow, snow, snow) perfect, the Winter Wonderland package organised with the 'Pro Travel' group next to us was superb, the hotel Cortisen simpy fabulous. It was a really excellent holiday.......

We'd heard various negatives about the Thomsons rep from other customers and to cut a long story short we had noticed numerous 'lies' they were spinning about a number of issues. But as the hotel and Pro Travel (who organised all of the excursions) were superb it didn't affect us that much. (It did affect others). The service from Thomsons in the hotel was dire ----- but the hotel saved the day on many occasions!

Anyway, we didn't dwell on it and when we left we really wanted to make comments re the EXCELLENT hotel we'd stayed in and the superb service from the Pro Travel staff ..... and comment about the lack of service from the Thomsons staff. We waited for our Thomsons feedback form ---- the ones where we get the chance to say what we think --- the ones that feed back into the brochures ------------------- none came.

We contacted Thomsons the day after we got back to ask if we could complete such a questionnaire - at the end of the day an excellent hotel should receive good feedback. Not a sound. A month later we tried again.

After yet another month we have e-mailed Thomsons headquarters - saying that we just want to say 'well done' for our holiday / hotel. 2 weeks later -------------- not a sound.

I know that many of you have real gripes and issues ( we've been there and know the 'pain' ) but we simply can not believe the trouble we've had trying to say thank you! To be honest we feel that this rep has had some grief and was NOT up to scratch and as a result had not given out the forms (the hotel owner gave us a quick run down on the season!) ------------ this makes us very cynical about the Thomsons questionnaire stuff and ratings! If rubbish reps can avoid feedback and the company can ignore requests to fill in questionnaires then this is not a small issue - it affects the way many of us view our brochure feedback ....

Like we said, we had a great holiday ----- If this is the way we were treated when trying to pay a compliment it concerns us the way people with real concerns have getting feed back. Its a real eye opener to the way the big companies work ------------------

As a result we have booked our second Winter holiday for next year ---
with Inghams!

PS: We just want to add that we know that this is not a major issue - it just concerns us that people with real, major issues seem to have no chance if simply saying a 'well done' is so difficult!