The hotel rooms, although relatively basic, are clean. The maids are in every day and are very friendly and helpful. The main areas of the hotel are also kept clean. The bedrooms have an air con button which gives you 2 hours at a time.
The restaurant is air conditioned, however, the food is not as we had expected and it is nowhere near the best food we have ever experienced abroad. To be blunt, it\'s like a school canteen with some very rude people and children who are unsupervised. The food was bland and often luke warm. There is always fresh salad, which to be fair was lovely, but there is only so much salad you can eat. The \"potato\'s\" were always in a gravy and the meat choices were nothing exciting. ...
There was always a fish option, however, in the first week it was hake 6 nights, in the second week, it was hake 6 nights ... Read More
If you want to go abroad and eat English food, then you might enjoy it more than we did.
We were so fed up of the food we ate out most of the last week, and by all accounts, missed out on nothing.
If like us you were hoping for a proper little spanish Taverna/Tapas bar nearby ... there isn\'t one! There are only a few bars and restaurants nearby and little choice as the menus are all fairly similar.
The drink prices in the hotel are very expensive. 3.80 Euro\'s for a large beer which is not the best beer and served in a plastic glass!! If you go down the hill to S\'Arenal you can have a frozen glass with very cold beer in it for 3.50, but you can get a pint for 3.00 Euros if you look around. A lot of people brought their own drinks in Boozy Buys and drank that instead of paying the hotel prices.
The entertainment team Fairy, Johnny and Jade all worked very hard and did a great job, some of the acts afterwards were ok, others a bit dodgy, but overall pretty good.
The only rep there who seemed to actually be happy or give the impression she knew what she was talking about was Charlie ... I\'m sure if the others actually cracked their faces and smiled it would have struck them with lightening they were that mardy.
The kidzone reps were good fun and Kelly and Ben inparticular seemed to make much more of an effort than the rest of them.
The Razzamatazz girls were fantastic, our daughter went and loved it, it\'s amazing what the children learnt in just 6 hours. The first show was HSM, the second Mama Mia and the third we saw was Oliver. Well worth the 29 Euros for the 3 days.
If you want to get a sunbed by the pool, set your alarm early because by about 8am the second week, there were just the odd few beds free and it was getting earlier ... I\'m glad we prefer the beach.
If you see the masseuse on stage, give him a try, he\'s great and not overly expensive.
There is a playground for the children off to the side of the area the evening entertainment is held, but a word of caution, there is very limited lighting of an evening which means it is pretty dark up there. Next to the hotel is another complex, but between the two there is a kind of open \"building\" site (although nothing is being built) and easy access can be gained between the two through a little gate in the fence. This was found open one night and reported to the reps and eventually 24 hours later and having spoke to another 3 reps and finally suggesting to them that they at least cable tie it to secure it until it could be properly fixed, they did.
All in all it was a nice holiday, we had a nice time and met some really lovely people, but we will not be returning and wouldn\'t recommend it.
Tour Operator: Thomson