I am hoping that you may be able to help me. My husband and I very stupidly got sucked in to a 'free holiday' offer from a holiday club company. We sat through a presentation and then signed up for a 'free' holiday after paying a £99 deposit. At the time I was pregnant so we thought it might be the only way we would be able to afford a holiday. We had to send them a choice of 4 dates, and have now received our holiday offer.
The problem is that the offer is for a week in Spain in December. We no longer want to go as we can't imagine trying to occupy a 1 year old then - if it was going to be 'lying by the pool' weather then it would be fine but we can't see our little girl being happy looking at architecture and going to museums, and it simply won't be hot enough to do anything else!
Admittedly the week in Spain was one of our four choices (although each choice had to be 8 weeks apart and couldn't be in school holidays so it didn't really give us much choice!). However, we were told that we would have 'no problem' with getting the date in September that we really wanted as it was so far away (this was in June 2004 so over a year before the date we wanted) and were told to send a letter requesting this week as a priority which should guarantee we would get it. We were also told that we would not have to sit through a holiday presentation despite it being in the terms and conditions that we would have to attend one - we were told we would not be made to comply with this t & c but it now turns out this is not the case. Again, with a 1 year old it won't be much fun sitting listening to a lecture for a couple of hours!! We were also told that we would get a London airport despite it saying they could not guarantee an airport in the terms and conditions - it now turns out they want £49 to guarantee an airport so we may have to end up going from Glasgow (we live in Bucks!!).
Basically, although they have not changed any of the actual terms and conditions, we were told that several of the terms and conditions would not apply but have now found out that this is not the case.
Is there anyway we can get our £99 back do you think? Obviously with a new baby money is very tight and we don't want to lose it.
Many thanks for any help.
I am really sorry, but the best thing is to chalk your £99 down to experience and try to help others not fall for the same ploy. It is most unpleasant (especially with a youngster) to lose that sort of money, but I'm afraid that's what these firms bank on - your paying the money and then never taking up their offer.
Are you sure there's no way you can help your little one enjoy the holiday - counting the dogs in the pictures in an art gallery or something?
Or would she accept being in her buggy but with mummy and daddy to spend extra time with her? Perhaps all is not lost?
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