Travel Agency Complaints

Do you have a complaint against a travel agent and how you have been dealt with during or after booking your holiday? For help and advice post in here.
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The fact that they are offering compensation is their admission of fault in my opinion.

Had booking.com taken any upfront monies or was it payment on arrival?

Good job your mother made contact with the owner prior to departure! Did the owner give you a date when she cancelled her contract with booking.com?

I think your best option would be to give citizens advice a call.
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