I booked with this company and I couldnt go on the dates given to me so I calledthem to change the dates within 24 hours. The dates I wanted were not
available and the company told me in writing that the whole thing was
cancelled. They gave me a number to call to confirm which I did and spoke to
a man that confirmed that as it was less than 24 hours since the initial
booking the cancellation was made, there would be no charges. I managed
through another company to get the dates I wanted and went on holiday and
returned last night . It was then that I saw that On The Beach had taken the
money from my account. They say that I should have phoned them again but I
had already spoken to someone and confirmed the cancellation, so I didn't
need to call again, I had already been on the phone to confirm the
cancellation. Where can I go from here?
I can't understand why, if you spoke to them to cancel, they acknowledged the cancellation in writing why you had to phone? I'd have thought the written confirmation of cancellation was sufficient.
Did you pay by credit card?
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