I am having such a ball ache with this company. I booked a package holiday with this company for May 2011, unfortunately do to financial circumstances we could no longer go and out a request in online to change our dates. Just like it says. This was in July 2010.

Apparently we were supposed to receive a reply within 48 hours but nothing came through. We called them up and spoke to a woman who said that they sent an email but we didn't respond to it, so the new request dates had been scrapped. Now nothing came through our email from them, however we had no problem receiving the initial confirmation form.

I put in another date request like they said on the website, again they said this would be dealt with in 48 hours, again we had no email confirmation or no message on the website. Again I call them up and they say that an email has been sent to our address but we haven't responded. As you can imagine we are getting very frustrated by now.

I send them emails messages asking for there help to change my holiday dates but nothing...no response what so ever. They tell me not to put any more requests in and wait for response but nothing. I have to call them up again, bearing in mind we are now in January 2011 and my holiday is coming up in a few months and they are wanting the holiday balance settled in full in one week, they now tell me that they want an extra £800.00 for the same holiday. So theres no way were doing that.

I ask them to assist me in finding new dates, she just told me to go through the whole rigmarole of requesting new dates again. How on earth am I supposed to find new dates when they dont bother telling me if the requested dates are not available. I have not had any conference from them with regards to them not meeting our new date criteria,nothing. They just haven't bothered telling us that our new dates aren't available and been left waiting only to have to call up again to go through it all over again.

Well tonight i have gone mad on the telephone demanding that they help us find new dates or I want my money back...I mean how long does it take to sort this out. R they delaying this so they can take the full balance from our account next week, which she has admitted that they will do if we don't cancel our original holiday and loose our £1000.00. I did want a holiday, but how can i trust this company anymore, when they can't even help me adjust my holiday. This has been going on 6 months and as far as there concerned were still going on holiday in May 11. I could scream.

I have been waiting for the general manger to call me back now for 3 hours, but he's not going to is he. I have been completely messed about, and having done a search on this company am beginning to see what there about. I have asked for a full refund but she basically laughed at me and said If I cancel I owe them £400. They are the reason I want to cancel, complete incompetence. I shall not let this lie, I shall try everything to get my money back..any advice will be gratefully received.