Afternoon all, this is my first post and would like to ask if anyone has ever contacted TUI using the ONLINE complaints form, which neither I nor any of my staff can get to accept my email.
We have modified, ommitted certain words, are well within the 20k work count (20k Jeez), have NO attachments etc etc..yet it will still not accept, it seems to reject the content (Red Tick)after we press SEND.
The question is ...is there a direct email address that I can send my communication to or do we have to use this ridiculous system.
Cheers for the response Bill
I'll keep the forum up to date with any response.
The crux of the complaint is that I was misinformed by two Tui Reps on different days about my flight home, which due to the identical information supplied by both I missed my return flight... no biggie as it cost me 150 Euros for another flight home via JET 2...
I was advised by the girl in Branch (whom I booked through) to email her the complaint and she would forward on to TUI directly, I duly did this on the 6th August...so far nought, no acknowledgement or any progress update from the girl at the branch despite two emails to her, she hasn't given me any information regarding any progress...after 8 weeks this is unacceptable... at the time of writing I must say I am disappointed in her for not being in any way proactive.
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