Hi arell .. if the problem continues, it may be worth mentioning it in our Computer Problems forum, in the hope that someone there may be able to advise you.
Once again,thanks for help.
Just returned from three nights in Valencia. Booked hotel (Vincci Lys) with Xcape With Us. Fantastic price, quite a lot cheaper than other companies. Asked for a first floor non smoking room, which we got.
Excellent customer service, you actually get to speak to someone and not an automated message!
Would definitely use again - excellent.
saved 60% on alpharooms and findmeaccom prices.
hope this helps
Close call methinks.......
I booked my father in law with with Freedom Direct in Benidorm for a week last month......
Is it me ?
wonderful... absolutely no way to get to booking information on their site and they never sent that info out in a confirmation email - just a link to see it online!
thankfully i wrote it all down so have managed to get in touch with the accommodation directly and rebooked our rooms!!
we had only paid £47 deposit so chuffin' glad i opted to pay the balance 6 weeks before rather than the whole lot!! need to see if my travel insurance covers for ttis sort of thing - if it doesn't then at least it's only £47 we've lost. we booked flights ourselves rather than through xcapewithus so it's not as bad as it could have been!
Just looking for information. Booked a couple af apartments with them travelling out 21 May until 29 May and paid the full balance on 16 April 2009 via a credit card. Have had to re-book with another company what do I need to do next?
really don;t know what i'd have done if i was in your shoes... £900 is a heck of a lot to lose... i don't think that 'gutted' conveys your feeling at the moment...
good luck with trying to get money back. there's a thread on moneysaving expert.com about credit card rights etc: forums.moneysavingexpert.com/showthread.html?p=21150499#post21150499
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