Returned from the Riu Helios Bay Hotel 8 weeks ago now and me and my daughter are still suffering from sickness and severe diarrhoea. Had our stool samples tested and they were confirmed as having the Cryptosporidium parasite.
This is a water born parasite and is not killed by chlorine used in swimming pools.
The river running by the side of the hotel, flowed into the sea, and not sure what this river contained.
Many people were ill and hospitalised during our stay, but hotel were blaming the bug as being air born.
We now know different and would like to advise tourists not to waste there hard earned money travelling to this hotel.
Travel operator: Porland
The Staff are always cleaning and most aspects are excellent however the loo's on the ground floor are used often because of the pool location and therefore should and could be cleaned more often.
The Food is very good and you could have a roast dinner every night if you wanted to have it but there is plenty of variety for all tastes.
The hotel Staff speak very good english and are generally helpful.
The entertainment at night is not good and I would urge anyone giong here to take this into consideration... the animation team try so hard and I suppose it's not their fault but the hotel, they are a big hotel chain with a good reputation and could offer better for the teenagers and adults - even a disco would be nice.
When this was mentioned to our rep it was suggested we went into the clubs in Obzor town with the children (not a good idea when they are 12 and under)
The jacuzzi has to be paid for
The pool table has to be paid for
There are no tea/coffee making facilities in the room
The wasps swarm all over the lemonade/coke/orange taps
The ususal farse with the sunbeds - you need to have towels down at 7.30 to 8.00 to get a decent spot
There are huge jelly fish here ... ok if you swim near the beach, can be seen on the pedeloes, dognuts and banana boats
The lovely bar on the beach directs you to a restaurant beside it for the loo ...which is a grill on the ground - you have been warned - go back to hotel if you have time
Money can be changed in the hotel and is easy and commission rates are good
The food is very good
The drinks are also good, very pleasant wine and good beer, vodka, gin etc
The outdoor pool is very refreshing
Most of the rooms have a sea view, very pleasant
There is plenty of wardrobe and drawer space
The place is very clean and the staff tidy up and clean constantly
The room safe is 60 Levs for 2 weeks
You have to vacate the room by 12 miday - and whilst there is a room by reception to leave the cases; if you have night flight you may want to keep your room and this is 10 lev per hour after miday
The excursions vary and the german rep "Peter" offered child prices (the english tours did not have this option) so we went with them for our final trip, they all speak english anyway.
The nessabar trip was great but not long enough and we were left behind at the first stop as my son had to go to the loo downstairs and we had to run for the coach - told the rep who should have done a head count - very scary as I was alone with my son.
The Khans tent trip was good and the entertainment was very appreciated
The Jeep Safari/rifle shooting was excellent
Some other people we spoke to went on the boat/fishing trip which was only a little way down the beach from our hotel and this was not what they expected
The Experience Bulgaria trip was reported as being very enjoyable but probably not for children
Travel operator: Thompson
Travel operator: thomson
The cleaners were working from first thing in the morning till last thing at night and the hotel was spotless
Hotel location was what we expected and as my husband is in a wheel chair we could both go to the village
Hotel stafff were friendly and most spoke ome Englishand weere very helpful
We didn't go to see the evening entertainment but the team tried hard throughout the day to please you
We will go back again but a week or to later as the weather was dissapointing
Travel operator: Thomson
- free bottled water available 24/7
- no tea/coffee-making facilities in room
- 10 lev per hour late check-out, eg we kept the room until 8pm for 80 lev.
- no bath available in any room, but big shower
Do make the effort to try the Thematic Restaurant serving a buffet of Bulgarian dishes. Treat it like a Greek meze and try a little of this and a little of that. Yes, some of the dishes are available in the main restaurant but you get side-tracked with the salad, chips etc.
Our room overlooked the river which now doesn't run into the sea. There were plenty of fish jumping and birdlife, so I don't think it is polluted water any more.
Travel operator: Thomson
We were greeted with a cocktail on arrival and after a short time queuing to check in were taken to our room. Our room was very large and in a great position looking onto the beach. The rooms were spotlessly clean and made up with fresh sheets and towels each day.
The outdoor pool is quite big and kept clean but unless you are up early you have no chance of a sun lounger. Unfortunately people ignored the
Travel operator: Portland Direct
Floor one takes you to the pool, pool bar, salon bar, indoor pool and fitness areas. shop, hair salon, medical centre ans snack/speciality restaurant.
Also not forgetting the beach. All areas are kept spotlessly clean by the team of cleaners and lifeguards. Special praise to the lifeguards who removed all the brolleys from round the pool very quickly when a sudden and fierce wind blew up on our second last day. Well done.
Floor two. Reception, lobby bar and main restaurant. Again immaculately clean and always well staffed. Very friendly. All public areas have toilet facilities + disabled toilets. food was always hot and well presented and very varied during our one week stay. Choices of English or Continental breakfast. Lunch we used the snack facility for pizzas burgers etc so cannot comment on main restaurant.
Night time always choice of roast meats and vegetarian. always being topped up and an army of waiters/waitresses clearing tables of used plates. senior staff always on hand and making sure your every need was catered for. All in all as good as we have had in some 5* hotels. Well done to all the catering staff.
Floors 3,4,5 and 6 are bedrooms. An army of unsung heros keep all the rooms immaculate. Our room was big and had the usual facilities a 4* hotel should have. Good sized wardrobes (makes a change), safety deposit inside wardrobe(35 lev for one week)air conditioning, hairdryer and a range of soaps, shower gels and shampoos all topped up every day. We had an end room so we had a bigger than usual balcony overlooking the beach and Obzor itself.
The one thing that really stood out to us was the sound proofing. How many times have you been on hoilday and can hear everything going on in the hotel. Not here. It was so quiet once you had shut your door and windows.
Entertainment animation staff were superb. Wont mention by name but all the animation team were superb. Very friendly. Not pushy. Join in when YOU want to. Looked after the kids at the mini club. The night time programme could use some more work but this is not ment to sound bad. They have a lot to do and maybe some more of these very hard working people might help them out. Well done to all of them.
Finally to conclude hotel and staff. Facilities and activities programme excellent.
Well done Riu Helios Bay and all its staff. Keep it up.
Travel operator: portland
I and my dad have just come back from this fab hotel.
Would definitely recommend it and go back there my self.
It was always getting cleaned and I feel sorry for the cleaners.
Food was also spotless and plenty of choice
The location was perfect. Not too busy but only a short walk from the town centre/
The staffs were all amazing. Spoke most languages and always smiling
Entertainment was good during the day but a bit pants on a night.
I would recommend this hotel.
Travel operator: Tompsons
The hotel was exceptionally clean maids working non stop all day.
Choice of food was excellent fresh food cooked in front of you.
The staff were very friendly and always willing to help in any way they could.
Entertainment in the day was excellent at night was a bit flat but on the whole they tried their very best and are particularly nice people. Tony, Ivan and Gerry.
I myself and my family would definetly visit this hotel again as it was excellent and also to see how much busier the town will be as there are shops, resturants and hotels opening all the time a holiday well enjoyed.
Travel operator: thomson
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