Portland give it a 3*rating and I would agree on it being a good 3 star hotel. We were on the coral side of the hotel. The room is slightly dated but kept spottlessly clean by the daily maid service and we had both ocean and pool views,excellent at sunset.
The alacarte restuarants are not brilliant but are a nice change from the 2 buffet service restuarants which always have an excellent choice of dishes plus meats and fish grilled to order and pasta counter again cooked to order.
There is a fast food place open in the day ,close to the beach which also does takeaway (gr8 hotdogs!) and a beach front grill restuarant which also does pasta and grilled meats.entertainment is average some shows were excellent and some poor if you have kids the fantasia show is great as it is based on disney films and I have to say the entertainment team do work very hard to put on these shows and for hotel standard they are alot better than other places I have been to.
I would say that most staff were friendly but they do rely alot on tips and some could be quite rude if they thought there was no tip for them. I found this alot during breakfast as we never had money on us in the morning so they were very slow laying and clearing tables etc.whereas we always tipped lunch and evening and the service was alot better. You will also find at busy times at the bar even if you were waiting ages they would often go to the ones that always tipped and this was very frustrating as even though we often tipped it was impossible to do so all the time as obviously it would cost a fortune and not worth doing all inclusive in the first place.
The coral side is busier than the Sirenis. I was worried before going as I had read the bad reviews but the room was spotless with a good view and comfy beds.the pool area at the coral is excellent with a swim up bar and the evening entertainment is at the coral also. Drinks are served till midnight at the coral,tea and coffee bar is 24 hours. The pool bar at the sirenis is also 24 hours and also the havana club nightclub is open from 12-2am which is airconditioned.
I would definately go to this hotel again we were there for 2 weeks and there is so much facilities on offer we didnt get bored. It is a good standard hotel if you are looking for luxury it probably isnt for you but if you are looking for a good hotel with a wide choice of facilities
I would give this 1 a go and for all the ones that have written bad reviews I would suggest you up your budget next holiday this hotel had everything promised in the brochure.
Travel operator: portland
Ok it's true that the food wouldn't win any awards, however there is loads of choice at all mealtimes and there is fish and meat grilled to order. There is plenty of different dishes and also choices of cereals etc. The other restuarants had to be booked a day in advance, the Mediterrean and Italian were good, we had one meal in the Cuban which was ok,different. There was also a beer garden serving burgers and hotdogs and a beach grill. Plenty of choice.
There are plenty of bars including ones on the beach and a 24 hour bar too.
The staff were friendly and helpful. I would say that all they really want is to be treated with respect which time and time again did not happen. I would certainly take my time serving if I had someone grunting and demanding without so much as a please or thank you it is no wonder that some people on the other site were disatisfied. We tried a little Spanish and of course tipping.
The drinks are served in plastic cups but once you have established a rapport with the staff they will do their best to find you a glass. If we go again I will pack a tumbler and a pint glass.
The swimming pools were lovely and the beach gorgeous. There is a kids club which catered for babies too which many parents took advantage of.
The entertainment was a bit sparce but ok and there is a disco open till 1am or was it 2am. And then there are all the rum cockails.
The maid cleans the room daily and makes the towels into swans on the beds. Leave a tip for her daily under the pillow.
The location is great near Varadero Town and you can get a horse drawn carriage for 20 pesos, and they wait while you walk around the market.
Would we go again? most definately. Kaz
Travel operator: independent
On arrival we were given a room which was miles away from main hall ect and was on a high floor we were unhapy about this as we had a child with us so told reception and they happily moved us to a more suitable room without a fuss.
Rooms are fine we stayed in a standard room nothing great but clean and good decor only thing are walls are paper thin and we were next to a group of 18-30s so you can imagine us with a 2 year old in the early hours but that cant be helped suppose you get that most places you go , had a word with them and they got better with the noise and luckily only had to put up with it a few nights before they went
Daily maid service , maids always put clean towels in bathroom and on bed and made shapes with them like swans ect and on last day spelt out "bye" which i thought was really good so made sure i tipped them at the end
The food was not great but is what i find to be typical of all inclusive carribbean hotels, there was quite a selection at different meal times but after a couple of days you begin to notice not much change in the menus from day to day for example breakfast and lunch was the same nearly every day for 2 weeks but it is buffet style so at least you can choose yourself what you want each day
Other than the buffet restaurants they have a few a la carte restaurants aswell a chinese a italian a cuban and another one I have forgotten what it was but you can only book for these on that morning you wish to go and I found people start queing around 9 o clock and the que can be massive sometimes and a few times the restaurants were all booked by the time we got to the front so we had to stick to buffet so look out for the que and get in it as soon as you can as it was nice trying the ala carte restaurants a few nights for a change.
Location is great got bus a few times to a shopping arcade about 10 minutes away not brilliant but makes a change to staying at hotel all day there is a bus stop just up the road from the hotel 2 minute walk
Staff are great very friendly especially at the main bar and in reception can get very busy though at the main bar at night so beware
Entertainment was ok nothing much in the day kids club was really good though for the younger children they dress them up and go for picnics , nature trails ect
Evening entertainment was a different show everynight as tbis was the only thing on gets really full and seats go quickly so check times on board outside entertainment area and get there a bit early to get a seat.
Would reccommend to explore hotel grounds as we found a few secluded spots mostly in the coral part of the hotel as this hotel is like two resorts in one sirenas and coral we found a jacuzzi we never knew was there awell and it was nearly always empty as i think not a lot of people knew it was there
all in all a great holiday lovely location beautiful clean beach and ok food would definately go back
Travel operator: thomson
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