24 Reviews
Traveller Rating
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Excellent3
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Very Good11
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Good7
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Average3
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
19 years 3 months ago
The hotel itself is clean and the maid service was excellant. However we stayed in the South tower and firstly there are no balconys apart from the 4th floor, but the air conditioning was good if a little noisy.
English is not spoken very much at all, and on the odd occasion i rang the operator/reception when asked if they could speak English the phone was put down!! The Italian restaurant and Topaz restaurant were disgraceful, poor service in the Italian and poor food in Topaz.
Best restaurants were Mexican, great staff who were very friendly and superb food, and El Salvadores (daytime only) good food. Entertainment poor,( but thats my opinion) shows every night alternating in Spanish and English, but that was it, oh and the disco and casino.
The best bar was the South Tower lobby bar, where we were free from mozzies and the drinks were served in glasses and the waiter service excellant.
The beach was not suitable for children or swimming, as it had very rough sea with large waves suitable for surfing only, however the lifeguards manned the swimming area daily which was marked out by yellow flags. Plenty of shade and soft sand.
While we were there 2 of us and others suffered from a bad 24/36hr sickness and diarrhea bug, very unpleasant and worse than the usual climate upset. Had to see Doctor which cost $50. So be careful with food and drinks and hygiene etc.
Mozzies were also a problem we found the mozzie repellant bought from UK didn't work, only the ones purchased over there worked.
So overall good holiday, but would not go back to Laguna Mar.
English is not spoken very much at all, and on the odd occasion i rang the operator/reception when asked if they could speak English the phone was put down!! The Italian restaurant and Topaz restaurant were disgraceful, poor service in the Italian and poor food in Topaz.
Best restaurants were Mexican, great staff who were very friendly and superb food, and El Salvadores (daytime only) good food. Entertainment poor,( but thats my opinion) shows every night alternating in Spanish and English, but that was it, oh and the disco and casino.
The best bar was the South Tower lobby bar, where we were free from mozzies and the drinks were served in glasses and the waiter service excellant.
The beach was not suitable for children or swimming, as it had very rough sea with large waves suitable for surfing only, however the lifeguards manned the swimming area daily which was marked out by yellow flags. Plenty of shade and soft sand.
While we were there 2 of us and others suffered from a bad 24/36hr sickness and diarrhea bug, very unpleasant and worse than the usual climate upset. Had to see Doctor which cost $50. So be careful with food and drinks and hygiene etc.
Mozzies were also a problem we found the mozzie repellant bought from UK didn't work, only the ones purchased over there worked.
So overall good holiday, but would not go back to Laguna Mar.
Travel operator: First Choice
19 years 6 months ago
My Holiday to Laguna mar was the best holiday I have ever had, I had the time of my life.
The Hotel was very very clean and tidy and the maids did a brilliant job of cleaning each room everyday.
The location is really good as it is about five minutes from the shopping mall and 5 mins from Senor Frogs disco which is a scream, I went there one night with the entertainment team.
Well the hotel staff were the nicest people you would ever meet, I loved them all so much and o'm gonna miss them alot. They are very helpful and caring and they will make your holiday most enjoyable. I will advise you though don't get as attached as I did when I went home it was all tears when I said my goodbyes. I mean tears both ways it was hard for them as well. Anyway there wasn't a member of staff that I didn't like they were all lovely.
The entertainment was fantastic. The shows were international so did different shows everynight, some in Spanish and some in English, my favourate show was Grease.
I would recommend this place to everyone as it is a lovely place and most enjoyable for every age
The Hotel was very very clean and tidy and the maids did a brilliant job of cleaning each room everyday.
The location is really good as it is about five minutes from the shopping mall and 5 mins from Senor Frogs disco which is a scream, I went there one night with the entertainment team.
Well the hotel staff were the nicest people you would ever meet, I loved them all so much and o'm gonna miss them alot. They are very helpful and caring and they will make your holiday most enjoyable. I will advise you though don't get as attached as I did when I went home it was all tears when I said my goodbyes. I mean tears both ways it was hard for them as well. Anyway there wasn't a member of staff that I didn't like they were all lovely.
The entertainment was fantastic. The shows were international so did different shows everynight, some in Spanish and some in English, my favourate show was Grease.
I would recommend this place to everyone as it is a lovely place and most enjoyable for every age
Travel operator: First Coice
Recommended
19 years 7 months ago
The hotel was clean and tidy and some of the staff were helpful but as for the rep well words cannot explain.
The man in the shop in the hotel was a lovely man always cheerful and polite. Don't bother buying phone cards though as the phones don't work properly, use your phone in you room.
O yeah the Topaz restaurant was disgraceful...
The man in the shop in the hotel was a lovely man always cheerful and polite. Don't bother buying phone cards though as the phones don't work properly, use your phone in you room.
O yeah the Topaz restaurant was disgraceful...
Travel operator: first choice
19 years 7 months ago
I thought all the food was nice, if you are going to a foreign place you can't expect the food to be English.
There was a mixture of breakfasts from, fry- up, cereal, continental, selection of juices, tea coffee and fresh fruit. Lunch you had a bar on the beach which grilled fish, pork, chicken and there was salad or chips or a cafe type place by the swimming area which served pizzas, burgers to just salad if you wanted.
All the food was well cooked in these places. Went to the Italian where the staff were very friendly and the food was ok but not my thing, the Mexican was slow service and way too salty food but it
There was a mixture of breakfasts from, fry- up, cereal, continental, selection of juices, tea coffee and fresh fruit. Lunch you had a bar on the beach which grilled fish, pork, chicken and there was salad or chips or a cafe type place by the swimming area which served pizzas, burgers to just salad if you wanted.
All the food was well cooked in these places. Went to the Italian where the staff were very friendly and the food was ok but not my thing, the Mexican was slow service and way too salty food but it
Travel operator: First Choice
Recommended
19 years 7 months ago
On arrival at the hotel we were allocated our room which turned out to be a junior suite. It was very clean and we had a maid come in every day and room was kept to same standard. Our towels were replaced daily and was impressed that any items of clothing that were left out were neatly folded by the maid.
The food in all the restaurants we went to was fantastic. A special mention has to be made to the beach barbecue. We did not go to the Mexican a la carte as was advised against it but you can visit the Italian twice a week and I believe that was the better option.
The hotel and grounds are beautiful. Well maintained and very clean.
The staff were just lovely. Even though with some the language barrier can be a slight problem they are always very polite and can not do enough for you.
The shows alternate nightly between Spanish & English. But with all the bars and casino & nightclub along with the friends you will make you will be kept entertained. If you feel like having a quite night you can find recent films available for no charge on the TV in your room.
We enjoyed the experience so much that we have booked to go back this year.
The food in all the restaurants we went to was fantastic. A special mention has to be made to the beach barbecue. We did not go to the Mexican a la carte as was advised against it but you can visit the Italian twice a week and I believe that was the better option.
The hotel and grounds are beautiful. Well maintained and very clean.
The staff were just lovely. Even though with some the language barrier can be a slight problem they are always very polite and can not do enough for you.
The shows alternate nightly between Spanish & English. But with all the bars and casino & nightclub along with the friends you will make you will be kept entertained. If you feel like having a quite night you can find recent films available for no charge on the TV in your room.
We enjoyed the experience so much that we have booked to go back this year.
Travel operator: Eclispe Travel
Recommended
19 years 7 months ago
We stayed in Laguna Mar in Sept of last year for our honeymoon after we finally arrived after a days delay we had a brill time .
The staff were great kept bar open longer for a 1.00 tip which is loads to them food was good with a wide selection of diff places to choose from the beach barbie was a favouite for us every day to get out of the sun for a while.
We were very happy with the holiday (except the delay)so much we are going back on the 7th July with my children for 2 weeks anyone else travelling then????
The staff were great kept bar open longer for a 1.00 tip which is loads to them food was good with a wide selection of diff places to choose from the beach barbie was a favouite for us every day to get out of the sun for a while.
We were very happy with the holiday (except the delay)so much we are going back on the 7th July with my children for 2 weeks anyone else travelling then????
Travel operator: First Choice/Eclipse
Recommended
19 years 8 months ago
We booked 2 weeks here, our first beach holiday for years and our first all inclusive ever.
Previous comments about the ensuites needing a refurb are true and the main eating area does get busy at times and the menu a little repetitive all though food quality was good.
Mexician is great fun and the Italian was chaotic when we went also so is seems it is always like this.
Not mentioned before was some of the great sports facilities, 10 lane 50 meter pool (lane ropes and blocks but water too hot for serious training in Aigust) excellent tennis court complex, dedicated basketball court etc etc.
Overall we had a great holiday, the trips both on Magarita itself and the 'jungle' trips are not cheap but are excellent value, the hotel was very clean, the staff, although poor in English, where fantastic. Being all inclusive you sometimes get a poor attitude in bars etc but not here, all drinks well presented and mixed as you would expect.
The hotel is on its own but 6,000 Bs (
Previous comments about the ensuites needing a refurb are true and the main eating area does get busy at times and the menu a little repetitive all though food quality was good.
Mexician is great fun and the Italian was chaotic when we went also so is seems it is always like this.
Not mentioned before was some of the great sports facilities, 10 lane 50 meter pool (lane ropes and blocks but water too hot for serious training in Aigust) excellent tennis court complex, dedicated basketball court etc etc.
Overall we had a great holiday, the trips both on Magarita itself and the 'jungle' trips are not cheap but are excellent value, the hotel was very clean, the staff, although poor in English, where fantastic. Being all inclusive you sometimes get a poor attitude in bars etc but not here, all drinks well presented and mixed as you would expect.
The hotel is on its own but 6,000 Bs (
Travel operator: 1st Choice
Recommended
19 years 9 months ago
South Tower needs renovating concrete spalling off exterior walls and these walls need to be redecorated. Carpet ruffled (dangerous?)on level 3 floor foyer. Curtains did not fit windows and dragged on the floor, windows did not shut properly and affected the air-conditioning and also compromised the security of the junior suite, which in itself was spacious with reasonable quality furniture. Bathroom needed renovating. Swimming pools (1) South tower tiles coming off (2) Waterfall bar tiles coming off and concrete starting too crack. we did not use any of the other pools and we did not use the two forementioned more than once. Beach great but heed the life guards as sea is very treacherous.Beach furniture was in good condition and enough to go round. Food very ordinary, Mexican restaurent great, Italian restaurent an unmitigated disaster. Entertainment good but repeated in second week. Sports and leisure department well run and equipped. All the Staff were great,with a good positive and very helpful attitude apart from Guest Service which is a good example of an oxymoron.
Travel operator: First Choice(eclipse)
19 years 9 months ago
Rooms were cleaned daily,but bathrooms do leave a lot to be desired. Beware of staff hoovering lobby floors late in evening. Food in TOPAZ restaurant one word DIABBOLICAL. Salvatores restaurant is ok. Staff talk limited English so brush up on your Spanish. Entertainment is very traditional mainly spoken in Spanish and not very entertaining for children.
Travel operator: first choice
19 years 10 months ago
The Laguna Mar is not an impressive hotel to look at. It consists of two large concrete towers which are surrounded by smaller buildings and gardens. If you can get past this it is generally a great hotel.
It is true that the rooms could do with a little decoration and the absence of a balcony is a real downfall. If you can get past this you
It is true that the rooms could do with a little decoration and the absence of a balcony is a real downfall. If you can get past this you
Travel operator: First Choice
Recommended
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