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Best Western Universo Hotel

8 of 11 hotels in Rome

3 out of 5 from 1 review
4 stars
Via Principe Amedeo, 5, 00185 Roma, Italy

1 Review

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Review Overview

  • Cleanliness
  • Food
  • Service
  • Location
11 years 1 month ago
Had a triple room to accommodate 2 adults and 2 young kids, however this consisted of three single beds, two of which had been placed together and the third elsewhere in front of a bit of plastic which was the same size of the bed and was under the pillow and could be very uncomfortable. No tea/coffee making facilities, and no shower cubicle, just a curtain which meant that there was water everywhere in the bathroom.

Manager was in a foul mood and extremely rude when we got there and thus suffered a tongue lashing at my expense, which did the trick for the next few days. The guy at reception spent all his time trying to book us a mini van at 60 euros an hour, and was more concerned with this than boking us in.

Safe deposit box was at reception and with no separate room which meant that you had to deal with your box at reception, which was not ideal.

Breakfast was bog standard and got boring after the very first day, did not eat in the hotel in the evenings.

Location was fine, close enough to the Termini and close enough to some nice good Italian restaurants.

Although there was a bar there was no ambiece at all, and for the four days that we stayed it was completely empty of people in the evenings.

Although hotel was clean, im sure there are better hotels in Roma, although the price was good.
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Travel operator: Independently

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