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5 years 8 months ago
After our transfer from the airport that took over an hour and arriving at schepper hotel Rome which I booked for 5 nights for my husbands birthday on your website back in February.
we was told that we was only booked in for one night we was then put in a taxi and sent over to cervara Park hotel which was over 20 minutes away stuck in the middle of nowhere we were then told we could stay for three nights until the 19th August after a heated discussion receptionist said she would make a phone call which she did and managed to get us booked in until the 21st of August which to be honest I wish she had not bothered we was put in room 104.
Room 104 was disgusting please see photos no tea or coffee making facilities room smells like somethings gone off in the room The fridge is black with mould as per photos cobwebs in corners as per photos two single beds pushed together that part in the middle and to be honest I would not let my dog stay there.
We have spoken to the receptionist about these issues and we are still waiting on a reply.
we was told that we was only booked in for one night we was then put in a taxi and sent over to cervara Park hotel which was over 20 minutes away stuck in the middle of nowhere we were then told we could stay for three nights until the 19th August after a heated discussion receptionist said she would make a phone call which she did and managed to get us booked in until the 21st of August which to be honest I wish she had not bothered we was put in room 104.
Room 104 was disgusting please see photos no tea or coffee making facilities room smells like somethings gone off in the room The fridge is black with mould as per photos cobwebs in corners as per photos two single beds pushed together that part in the middle and to be honest I would not let my dog stay there.
We have spoken to the receptionist about these issues and we are still waiting on a reply.
Travel operator: Loveholidays
Hotel tip: None
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