Travel operator: Onthebeach
cleanliness the room was fine cleaned everyday. took lots of patience to explain to maid that we needed 3 towels though. the pool area very concerning when they issue glasses for around the pool area. far too much chlorine in the pool lots of green hair around.
food not impressed we had chicken in our ice-cream. yoghurts very hard to get. not much variety, but we new this so just made the most of it until one of our party fell ill for four days had the doctor ate out once recovered.
location was very good close enough to get some good food.
hotel staff this is the only holiday where we had an altrication every day their attidude to the english wasn't good all geared to the french.
entertainment was poor again geared towards the french. if you weren't french then you had no chance of winning any competition. this hotel simply does not have the facilities to cope with the capacity and that causes great tension between staff and guests.
i wouldn't go back to this hotel because it is a very basic 3*
Travel operator: first choice
High Majority of English guests at our hotel ended up with upset stomachs, more that once. The English pub did a good trade. It was reported that cutlery would be put back for reuse if it looked clean! Hygiene is something I would question. Restaurant staff and maid very helpful. Bar staff disorganised and at times unhelpful. Reception not very helpful. Language a slight problem.
The hotel site is excellent and well maintained in a good position. Food very monotonous, especially the breakfast the variety of which is never changed. We stayed 14 nights.
There is a show every night on a weekly rotation, but most of the entertainment follows the same pattern every day.
Getting through the airport via MAR handlers was, should we say, interesting! The luggage was slightly overweight and they insisted on CASH and would not take card. (I leave you to wonder why) They allowed many other passengers with a greater excess through, so perhaps a limited sense of justice. This has marred our experience. I ended up smashing two Tagines to lighten the weight. By this time I had lost all my humour.
Overall advice go to another hotel to be sure
Travel operator: First Vhoice
The pool area lacks toilet facilities. There is only one male and one female toilet which is shared between the pool and the pool/snackbar area. This quickly becomes dirty and very wet and is not pleasant to use later in the day, it may also have contributed to the many tummy bugs that guests experienced. The pool area is smaller than most pictures would suggest and sunbeds are packed together like sardines with towels reserving beds from very early morning. Drinks and snacks are served around the pool but are issed in glass rather than plastic so pose the hazard of broken glass where people are walking in bare feet.The pool area is in need of a good hose down but is kept quite tidy and mattresses are issued free of charge.
Food is generally well cooked but the menu is a little unimaginative and repetative we ate out quite a bit but generally had a satsfactory meal when we did dine in. Breakfast menus were a little disapointing and lacked fresh fruit. However we did notice an improvement during our stay and I think this was due to a new restaurant manager who reorganised the restaurant and implemented repairs to tables ect. When we first arrived the crockery was in short supply and what was available was either chipped or cracked again this appeared to improve and new supplies arrived.
Staff appear hardworking and in the main they are friendly and eager to please. There were a couple of exceptions and they were extremely rude! We did find that the better the tip the better the service and that tipping is a must at every level and is expected everywere.
This hotel has all the ingredients to be a really good hotel but is in need of modernisation and upgrade.
Travel operator: A1 Travel
The beach is only 5-10 Min's walk although a small section had sunbeds which you pay for. There are plenty of restaurants and shops that sell mostly leather, shoes and ceramics.
Hotel staff are the worst I have ever experienced especially the bar staff who do not want to serve you, and tell you that they have run out of certain drinks, if you complain to the manager the drinks appear. Moroccan custom is you tip them first but even then you are not guaranteed to get service. They are appalling.
Entertainment was held in the bar in the evening just basic, but the bar is not big enough to hold alot of people.
We would definitely not return to this hotel and advise other people to avoid it. We will maybe not go to Morocco again because of this experience.
My husband surprised me for my 40th with this holiday for a week, nice weather, a week away so I cannot complain it was better than staying home, but would not return to this hotel again.
To be honest I know that most that were there the same week as us were ill, one for 4 days, had the doctor to him twice. My husband is actually ill on return also.
Travel operator: First Choice
Breakfast was same all days. Again had to queue for hot food.
Think the reason for slow service for drinks is that a large amount of people are fully inclusive, and drinks are limed by the queuing time.
Only stayed in hotel for entertainment one night because of this. The entertainment was fine on that night.
Would not stay here again.
Had no problems with the staff, cleaner was good
Travel operator: Thomson
Hotel location brilliant near to beach and shops and bars.
Staff couldnt have been friendlier. Entertainment each evening. Magic show was very good.
Would have no hesitation in using hotel.
Travel operator: Thomson
The Hotel was clean and tidy and the rooms of a good size which are cleaned on a daily basis. The only problem with this is that the cleaner will get you up if she wants to clean the room at 08.30am.
The pool area was somewhat disappointing in that although there are signs in several different languages in reception stating that the Hotel operated a none reservation of sunbed policy these were in fact reserved with residents towels by 08.30am and I must say that it was the English who were the main culprits. (I am also English).
The restaurant was very disappointing, if you like Moroccan food for breakfast dinner and tea then fine, there is very little catering for the English taste.
Would I stay at this Hotel again, definitely not.
Travel operator: THOMPSON
No inside daytime entertainment and only 2 evenings where there was professional entertainers - advertised piano bar did not exist! Resturant was not much better poor quailty food not very hot and dirty tables and No cutlery.
Rooms are a reasonable size but ours was not very clean.
Travel operator: thompson
Travel operator: Thomson
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