Travel operator: cosmos
The complex is clean and well run.
The food, in a choice of two resteraunts is buffet style and choice enough for every one.
In early season the place is not full. There was plenty of room at the pool and nowhere was overcrowded.
Entertainment was fine.
The beach is not up to much but Puerto Pollensa is 5k to the left and Aldudia 3k to the right. We would repeat this week again next year for a couple or a family with young children. Nothing much here for teenagers except a wind surfing school. You can book direct with the hotel and we intend to do this next year and cut out the middleman and save 30%
Travel operator: Cosmos
To be fair, the variety wasn't the problem, plenty of choice, it was the food poisoning we got after 3 days that finished us off! That shouldn't've been a surprise though as each morning we came out of the rooms there were glasses and plates left on the tables from the night before, still dirty and with flies hovering around them.
The cleanest place we found was in our room which to be fair was kept spotless by the maid. (that was for the days she was able to come into our room when we weren't commandering the bathroom!!)
The location of the hotel was halfway between Alcudia and Peurto Pollensa so that wasn't too bad and the buses were cheap enough.
The hotel staff were not interested in anybody once you arrived. It was a hotel predominantly occupied by Germans and more of a large complex whereby the staff were just there to book you in and out rather than cater to any concerns you may have.
Any queries were met with exasperated sighs and an air that it was an inconvenience to be having to do something. Maybe it was because it was near the end of the season but nobody seemed bothered with any guests....us or the Germans. In fact, when we made a complaint to a rep, the response was "Well I don't work for Cosmos any more".
The entertainment that we saw was very much based around German interests which is fine if you understand their sense of humour!
We wouldn't visit this hotel again and it has in fact made up our mind that in future our holidays lie in cruising.
Travel operator: Cosmos
The complex is a good base from which to explore the mountains by car, bike and on foot- which was the purpose of our holiday.
The village rooms were clean, well equipped and very spacious. We stayed in a ground floor room with a spacious terrace, ideal for topping up your tan away from the crowds. The suites looked very nice and I would probably try one of them next time as their positioning in the grounds seemed a little better (to a sun worshipper!)
We were attacked by mosquitos on arrival so take plenty of repellent for the day aswell as the night.
The 'near by' beach is not reccommended as an attractive aspect of the complex unless for water sport use. I can't imagine it would be very peaceful or relaxing with the traffic whizzing by.
Puerto Pollenssa and Alcudia are a good afternoon's walk (45 mins) or a car is recommended.
We plan to visit again but definately during low season as I think this would be a very different holiday during the summer months!
Travel operator: Thomas Cook
The pool is great and the entertainment just enough, its not forced upon you.
During both visits the other visitors have been friendly and the children have made lots of friends.
The food allows the children to select exactly what they would like to eat and there is no pressure about going into town to find somewhere to eat.
The rooms in the village complex are clean and big enough for four. They all have a balcony so you can sit out in the evening, when the children have gone to bed.
There is a small shop on site which sells the usual bits and bobs. We go on this holiday purely to relax, sit by the pool, have the odd game of ping pong etc.
The food is fine and the restaurant has a lovely out door area which is lovely to eat in in the evening.
We thought we may find somewhere different this year, but we will probably go back to Pollentia.
Travel operator: none
The card system for booking to the room is excellent makes achange from having to pay cash for drinks etc all the time.
The Villa rooms are very spacious for 2 adults and a child even thjough his sofabed was left up all the time, You have anice baclony with table ,chairs and a sunlounger. we were on the first floor ogf the 2 storey blocks so very private. I dont know how you go on on the ground floor leaving the door open to the balcony at night as we did.
The grounds are very nice with ponds & fountains all lit at night. Plenty of sports facilities all free exept for equipment hire.
WE had a car thrown in but you need one because ita about 2Km to Alcudia & 4 to Puerto Pollenca.Bikes can be hired though. Would go back again but theres so many places in the world to go so probably wont.
Travel operator: Sovereign
The hotel is very clean and the food is excellent with lots of variety from Chicken and Chips for the children to pasta, various salad bars, meat and fish dishes. Meal times are extremely busy. Lots of pushing and shoving. Many people didn't queue and just pushed in when they wanted to get to the different buffets. There were lots of differnt nationalities staying at the hotel including Spanish and French.
The hotel pool was extremely busy - you have to be prepared to get up at 5.30am-6am to secure a sun lounger. Some people put their towels out the night before!!! There are not enough loungers for the amount of people staying at the hotel. There are lots of sports facilities but everything comes with a charge/deposit.
The nature reserve is actually a swamp! You will need lots of mosquito repellent as we all suffered from insect bites as soon as we arrived.
I am sure in low season you would enjoy a relaxed and comfortable holiday but in August the hotel is completely full and very noisy. There is entertainment every evening but it is very much 'Butlins' style, with the hotels reps performing Disney and Grease sketches.
Travel operator: Superbreaks.com
We stayed in the 4 star accomodation and dinner was included.
The first thing we noticed was the surliness of the reception personnel who seemed quite put out to have to register us. In general, the staff were not friendly or helpful. The next thing we noticed was the amount of litter everywhere....papers and bottles and cigarette butts everywhere...on the lawns, tables, grounds. We mentioned this to our rep who said that they were "understaffed". We were there for 7 nights and our beds linens were never changed. It was also difficult to get towels as we were alloted one per person and if we wanted to both shower and spend time at the pool we had to resort to 'creative ways' to get more towels. The food was not what one would expect at a 4 star resort. All was buffet style. Breakfast was fine. Dinner was .... let's just say that we left the hotel and ate in town. We were given a coupon to eat at the extra special restaurant on the frounds...this necessitated 2 days advance notice and seemed to be quite a big deal. When we arrived, only 2 other tables were occupied and although the staff was quite attentive, the room was cave-like and the food mediocre.
The entertainment might have been okay but on the 3 nights we attempted to watch it there were no available seats.
Travel operator: Sovereign
Having been driven to our rooms by golf buggy, we were very pleased by the overall accommadation in our 4* village room. It was very clean and spacious with TV and fantastic air conditioning and ceiling fan. The maid cleaned the rooms every day and always provided as many towels as required.
Our group all loved the food in the hotel and always has lots to choose from. Our two youngest had to live on pasta as there is no offer of childrens type food such as nuggets, pizza etc. Though they still loved helping themselves at the buffet selection both for breakfast and dinner.
The kids loved the play area and football pitch etc. The nightly childrens disco proved fun and the entertainment team worked really hard at putting on a fun show at night, when there was no professional performance.
The day activities are numerous, though spending the day lazing by the pool is great too.
When we were there, we were always able to get sunbeds and the pool is very large with a very good area for small children. Generally we found the guests were all nationalities but there were alot of British holidaymakers there too.
Overall, a fantastic hotel.
Travel operator: Globespan
Travel operator: panorama
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