On my 2nd day a man was caught masturbating to the children in the pool from his balcony which overlooked the pool. I know the hotel couldn't have prevented it, but after hundreds of guests being outraged and stampeding the front desk IT TAKEN THEM 3 DAYS TO CALL THE POLICE. He was taken away and of course, by Caleta standards let back in!
The french doors in our room didn't work, putting our valuables at risk. Tiles came off the floor and walls, cleaners never did their job and multiple guests including myself had to fend for ourselves getting our own toilet rolls. Flies even came in through the vents.... BUT PLEASE BE AWARE THIS HOTEL DID NOT HAVE AIR CON whatever the vents the flies where coming from i do not know.
Someone pooped in the pool for it to merely get scooped out and left on the side for near 17 hours. I have photos of everything. Children were allowed to play in the pool after it was scooped out, NOT CLEANED and left on the side!
A nearly exact story but with a childs vomit happened in the same week. So, of course, my son couldn't play in the pool I wouldn't let him get exposed to the feces and vomit.
I am only writing this as I thought that onthebeach and Caleta Gardens have emailed me today (after the 28 day period, and only because I emailed myself each day via the messenger app) and do not take anything seriously.
Caleta Gardens said although the police did come to the hotel and take the man away that my point was invalid as the man was not charged (I cant remember being questioned and neither does any of the other guests i became friendly with that had witnessed the chilling event) Of course he got away with it! Also because there was no CCTV!
They gave us 2 single beds for 3 guests. And the staff where the most ignorant people i have came across ever. They didnt have a clue. An example- I had asked for grenadine and orange juice for my son and a whiskey and coke for my boyfriend- she put all 4 ingrediants in a cup the shouted NEXT! when i said the order was wrong she told me to go to the back of the line.
They all said I was a disrespectful guest after me mentioning I had to take my own toilet roll. Everybody disregarded the photos I had sent.
So thank you Caleta Gardens for ruining my birthday and my sons first time abroad.
Here are the photos everyone :)
they include the hotels lovely handy work, broken tiles, dirty drains from my balcony and of course the poo!
*edit it`ll only let me upload one file so i chose the poop*
Travel operator: Onthebeach
Hotel tip: Dont go, There is not one guest I stayed with who enjoyed themself. My poor 3 year old was begging to go home
If I could have found alternative accommodation I Would have left as soon as I saw the room. Patio doors and windows didn't lock, beds, towels not changed. Cupboard doors falling off in kitchen area, beds so uncomfortable.
Don't go and take no notice of the reviews that say "superb" "can't wait to be back" etc etc
We were all inclusive and tried the lunch on 3 occasions thinking it might improve, it didn't we ate out every night! Resulting in us spending a lot more money than anticipated!!!
Travel operator: Sunsave
Hotel tip: Don't go !!!
We had a small apartment and it was fine for us two however the bed was possibly the worst bed I have ever slept on and it could do with a bit of maintenance, but sometimes you do have to remember how much you paid.
We only used the hotel as base so cannot comment on the food and drink.
Location was good with shops and bars just over the road all the bars served great food at decent prices, although the Chinese buffet wasn’t the best meal we have ever had.
Overall not a bad place for the money although I would imagine it would get very noisy in the summer months.
Food was worst we have had anywhere other than the salad. Need lessons in cooking and presentation. Everyone was complaining and loads of food went in the bin. If you did try to eat it you had to warm it up in the microwave. Most staff in dining room were unhelpful and a gentleman who was gluten free diet could get no help as noone seemed to know what he was talking about.
Some nice restuarants around so self catering would have been better as we had to eat out some nights anyway as food was too bad.
Did not mind the location, No good quality entertainment.
We had booked two apartments and had to end up in a two bedroom apartment and share with our friends as the rooms allocated were in basement and looked out at a wall as we were below street level.
Receptionist was not very pleasant when we arrived and complained about the apartments and told us this is what we booked. We expected a resort view not a wall.
Furnishings were very dated and materials on seats and couch were ripped. Whole place needed refurbished. Lock on patio doors needed to be fixed. Tiles cracked and broken and plaster falling of the wall.
Certainly would not visit this hotal again.
Next problem I found was plug sockets on the walls loose and dangerous and then after deciding to cook some bacon on the hob, I received a electric shock from the hob. Its a good job I am over 6ft in height as the microwave is high up in the corner. If you want a good night sleep in this apartment, may I recommend you get drunk first, as the beds are very uncomfortable, and the noise from the main street is very loud.
The hotel its self is not up to much. The pool is freezing cold, I did look in the restaurant and the food looked very poor, so never bothered and ate else where.
The staff were ok and friendly.
The food, well, we learned from last year when we went half board. This year we went self catering.
There is an excellent sun roof with a jaccuzzi. Cannot wait to go back next year, the only gripe I have is about the food. Other than that it is an excellent place to stay. Great for families with young kids and older couples.
Travel operator: Thomas Cook
Travel operator: Sunset
Travel operator: Thomas Cook
The location is central to everything, shops, beach, bars etc.
The staff are amazing particularly Asis the head barman and Tony the entertainment manager.
The entertainment is different every night of the week with different shows.
We will definately return in fact we are in December.
Travel operator: First Choice
Pool is very deep BEWARE I had to go in twice fully clothed as the kids didn't think it was as deep as it actually was!! Sun beds could all do with the back rest's fixing, I spent ages looking for beds with backs so we could watch the kids or read our books, but no probs with getting a bed like you usually have :) went to the new commercial centre a few times to the bowling alley if you go here the rates change daily but there is a notice on the wall stating them all, if you remember when you get there go to the supermarket there as it's much cheaper than the netto but but be prepared to either shell out for a cab or carry it back its a bit of a walk. good bus service on the island (not as good as Menorca but still reliable) the bus into the capital gets full really quickly, we went to Corralejo for the day to perfectly honest I wish we'd have stayed here as there was much more charm little cobbled streets and lovley harbour really like the brochures and holiday programmes. Getting back to the hotel , you are close to all the resturants and there are lots of little parks for the kids to play on while you eat, you have to try Frado Rock it was recommended to us by a friend it was great, they bring your meat out on a hot rock and you 'cook' it how you want it, they bring you garlic dip and bread while you wait for your meal, the canary potatoes are by far the best here too. We tried the chinese all you can eat buffet over the road, which was nice but nothing special, we found a really cheap place to eat and it did 'home style' dinners even for the kids not just 'with chips' I can't remeber if it was the blues bar or the one next door (the 60's bar I think but the food was great and really reasonable too, the rib place was nice too!
The beach was nice and the water was always calm, but there was a constant wind comming in, (keep a jacket with you :) and you will be OK.
Would consider going back to this hotel, if the price was right.
Travel operator: Sunmaster
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